Viranjan Simon

I wish I could remove the above single star. I wrote a review last week "Unethical Practice - Contract penalty with waiver" and immediately Virgin Media responded to the same requesting me to contact them. Well, I wish you didn't bother to direct me to your team. I was told my refund will be made in 45 days. I would imagine if this was a regular refund. This is after receiving the waiver on 19th Sep, I did a follow up with your team on 24Sep and it was confirmed that the waiver was applied and still you go and charge. Afterwards, I contacted you all on 1st October and I was told the issue will be resolved in 4 to 5 days. I think you meant 4 to 5 days is 45 days :) LOL. Jokes a side, you have pushed me into financial difficulties during the time I'm moving homes. I'm speechless. As mentioned earlier in my review, I do have all the chat transcripts how you all have failed and lied your customer. It is about time that trading standards should monitor such treatment to customers and take necessary action to avoid such services and harassment.

I had to cancel my contract as I was moving homes and Virgin didn't have coverage to the area I'm relocating. Therefore, Virgin applied a penalty of £1419 while I already had a waiver on 19th Sep. I contacted Virgin in September, and I was told the waiver was applied and it won't be charged. Unfortunately, this didn't happen and I was charged £1419. On 1st October I contacted Virgin again I received many apology statements, and a complaint ref. was provided after chatting for over 2 hours and I was informed within 4-5 days it will be resolved. As I didn't receive any response, I contacted Virgin again on chat on 9th OCT and I was informed that a cheque will be issued in few weeks. I was checking if this issue can be escalated to a manager or to resolve the issue earlier, but I was not given any option and when I asked where will you send the cheque as I was moving homes, the line was disconnected.

Virgin Media, where do I go next?

I do have all my chat transcripts and I'm sure you retain the same for record purposes.

The agent was very helpful in support. Unfortunately, I was informed that the product I purchased was faulty and had to send it back via Amazon.

Delivery was great and on time. I won’t be able to comment on the shoes as I got them as a Xmas gift for my wife.

I'm a customer with Virgin for over 5 years and have been using Virgin Media Package with Mobile phone line. Recently Virgin offered a new package and after 3 weeks my Mobile line was disconnected.

When Virgin Media was discussing about the new package, I was never informed about the Mobile Line being disconnected. After 3 weeks since the new package was offered, they disconnected the mobile line. When I spoke to Virgin media, they are offering me a mobile only SIM card. If I knew my mobile line will be disconnected, I wouldn't have accepted the new package.

I requested Virgin Media to remove all services as they are not professional and now they want to charge me a penalty. This is totally unacceptable, as I have been totally disconnected from my work, banks, GP, and my family and friends.

I have already made 3 complaints and waiting for an answer.

Excellent service and impressed with overall diagnosis done based on the scans you offered.

I have already posted my issues with RMS in December 2019 and this is what the resolution department had to offer us when we requested for details on cancellation of the contract.

In Summary:

I finally got my credit card machine operational on the 14th day but not with the help of RMS customer support. It was one of my local business operators who happened to use the same type of credit card machines and I was lucky to charge the battery of the Verifone machine with their power supply. Then on the 15th day I received the power adapter via Royal Mail. Sadly still they didn't send the complete power supply kit but only the adapter to hook the machine to a 12v power pack. Therefore I purchased a 12v Power Pack and started to use the machine.

Going forward, as RMS is not dependable and doesn't care if your business is crippled or shut. But as owners of the business we need to move forward, therefore I wrote to RMS in two occasions and thank god, they called me yesterday from the resolution department for the 1st time. Now they are offering us compensation for the inconvenience caused to our business £12.50 (half of the machine rental) or if we need to leave RMS we have to pay them an early exit fee of £1500. I have requested the RMS team to send this fabulous offer by email and haven't heard back from them so far.

Note: The reason for this negligence as per the resolution department, “RMS customer support team was busy during the Christmas season”. As mentioned in my previous review, we operate a Restaurant and B&B and what are we supposed to tell RMS? Did they care if this business can operate or not? Did they even take the trouble to escalate the complaints made to support the customer? Noooo NOT AL ALL. Has the RMS team taken the trouble to read our reviews and take some action? No Never.

If someone knows how we could deal with such mis-managed organisations, kindly let us know and I greatly appreciate your response.

My advice to all SMB owners, RMS is not a solution for us!!! This is based on our 1st hand experience.

I wrote a review beginning of this month how awful Virginmedia is and there customer support. Until today, I haven't received any response to my requests and they keep on charging my direct debit account for local calls when the "Understanding your bill" section clearly mention that I have "Talk Unlimited". Also I did a house move this September and in my previous house I was with Virgin and during my move I requested for the same contract. It seems Virgin doesn't want to read there mistake and resolve the issue. I hope there is a system in place for us to contact the authorities for such service.

The customer support team at Virgin does not care about the customers and they cut the line after 30 or 45 minutes when they cannot answer to there mistakes. Very unprofessional service. Its an absolute disgrace!!!

I wrote a review 2 days ago with my experience with RMS. Today is 18th December 2019 and its been 13 days since we do not have a working card machine. Multiple calls and emails have been sent to the customer support team, managers and directors. No luck with any of them and they hardly care. My business is totally paralysed as I depend 100% on card payments made online for a B&B. Guests check-in and check-out and we can only do an authorization and the funds cannot be transferred. A SMB purely depends on day to day cash flow and RMS isn't the right choice for them.

It is pathetic and we are left without any choice. Wish I can report this to the media.

I was just on hold for 26 mins to RMS customer support and the manager didn't come online to speak with me. I was told that the power cord for the machine should arrive today or tomorrow, which I have heard for the past 13 days!!!!

We have been with RMS for over a year and the card machine stopped working due to a communication error. I called the customer support team and they tried to rectify the issue over the phone for over 45 mins without success. Then I was told that they need to send a replacement machine and to remove the SIM card and leave the faulty machine in its packing.

The machine gave problems on a Friday and I was told that they will deliver a replacement machine on Saturday. As the machine didn't arrive I called RMS and was told it would be delivered on Monday which never happened. After many calls, we received a machine on Tuesday (after 4 days) and without the power cord. When I spoke to RMS i received many apologies and said the power cord will be sent within 3 to 5 working days. RMS does not have any urgency or concern about our operation.

It has been 11 days since our machine went out of order and RMS hasn't resolved the issue so far and the worse point is that they never respond to our emails. Its a total disaster and all our payments could be lost if the cards are not valid anymore as we operate our business with online bookings. Also we are totally stuck as our cash flow is effected and RMS does not care about there customers. FULL STOP!!!

I posted a review few days ago with my 1st hand experience with RS which was good and bad (3 Star).
In response, RS contacted me immediately and rectified all concerns professionally and today I like to mention that I have also taken the 6 year supercare after sales service which no HiFi Audio reseller could offer in UK.
I would like to thank Mr. John Clayton and Tom Grifiths for getting back to me with my concerns. Also I would like to mention that RS offered me a £30 refund which I was able to use the refund for me to purchase a Supercare after sales service. Thank you!

End of the day, RS managed to retain another Happy Customer and I will be definitely using you all in the future for all HiFi requirements.

I recently raised a complaint about my Home Phone service bundles with Virgin Media. The issue occurred on 28/11/2019. To explain in more detail
* I have been a customer with Virgin since 23rd August 2017.
* I moved houses this year - i.e. 1st September 2019 and I transferred my subscription with Virgin as they offered me an upgraded package for a cheaper rate and all changes to my new contract was done over the phone.
* On 28th November 2019, I noticed I had a direct debit charge of £152.24 and as I didn't have an online account with Virgin, I called virgin and got my account to view the details of my bill and details. My agreed monthly charge for Virgin Media was £49.
* I noticed that I have been charged for local calls from 3rd September. My contract from 2017, I had "Talk More Anytime" package and now my local calls are charged.
* My new contract with Virgin since Sep 2019 states "Talk Weekends" but on my billing window on the online profile it explains that I have "Talk Unlimited". I have sent to Virgin my online profile link which confirms I have "Talk Unlimited" as per the virgin bill explainer section and also the agent who did the home move/transfer didn't do the correct package as explained. IN THIS OCCASION, MAY I ASK VIRGIN WHERE IS YOUR TELEPHONE CONVERSATION RECORDINGS FOR QUALITY OF SERVICE?????

As I understood there is a mistake on my contract and billing, I called virgin customer support on 150 and was online for 1 hour 7 mins and spoke to 3 agents, i.e. Mr. Aldrin, Mr. Ely & Mr. Deepanker and finally I was put on hold to transfer to a supervisor/manager and the call was dropped.

It is extremely unprofessional of Virgin media not to accept there mistakes and not willing to rectify the issue professionally.

At the end of the day, I'm getting charged for local calls and Virgin doesn't have a solution and haven't contacted me to rectify the issue so far.

I would be definitely not recommending virgin media for any user as they don't have any professionalism and poor customer service. They will only sell products but doesn't look into there customer needs to rectify the mistakes when there is black & white evidence shown to them.

I purchased a Yamaha receiver online and collect it from the Weybridge branch as scheduled. But I need to mention that I was never contacted as mentioned by RS that the item was ready for collection.

My personal opinion, as I purchased online maybe I was not given any sort of advise about the item which I purchased and it would be nice to hear from the audio guru's if they spoke more about the product sold and it could also make an up selling point for RS to sell more accessories and devices. Which I feel RS fail to do on this occasion and when I was at the store, it was empty and wasn't busy at all.

Also I had a Denon receiver which I purchased from Dubai 7 years ago and I needed to get the receiver repaired. I Googled online and RS came on top of the list and I wrote to the customer service with the issues. I received a quick response and was asked to take the receiver to Weybridge branch to obtain a quotation. Unfortunately once I went with the Denon receiver I was requested to wait for few minutes and was told that my Denon receiver cannot be serviced as I have not purchased the item in UK. But the helpful sales team at RS provided a private technicians contact number and I had to take the Denon receiver to him but I was told that he cannot repair the receiver due to the complexity of the integrated systems etc. As a result I purchased the Yamaha receiver from Richersound.

When I was looking for my new receiver I noticed that RS had the best price in the market as per my budget and also they are on Amazon. RC weybridge branch is located in a busy area and parking seems to be an issue, but this is not an complaint but it was a bit inconvenient as I had to carry the new receiver in the rain all the way to the public car park located behind the church.

RC does not sell accessories such as scart to HDMI or S-Video to HDMI converters. Im sure there are more customers similar to myself who would like to use there old players with the new equipment.

We were lucky to contact Mrs. Hannah to teach my daughter who has just started in Year 12. Mrs. Hannah has taught my daughter for nearly a month and its too early for me to comment on her teaching and how it has impacted my daughters approach towards the subject. All in all she is very good, friendly, punctual and communicates promptly.