We purchased the Bestway H20GO
We purchased the Bestway H20GO! Wild Tide Mega Water Park for about $600 in 2022. After just five months of use, several seams on the slide broke apart, making the unit unstable. This caused my daughter to fall from the top into the pool. Thankfully, she wasn't injured.
I contacted the company around ten times between 2022 and 2023, requesting assistance. Despite speaking to friendly customer service representatives, I was given the runaround and never received a callback from management or the CEO as requested.
It is now 2024, and as I consider making another purchase, I want to warn other families about this product. Based on my experience, I do not recommend this company due to the poor product quality and lack of effective customer service.