Lea Natale

Lea, thank you for your positive feedback! We're delighted you find our service easy and reliable.

Good Morning,

Thanks for your review; I'm so sorry to hear about the problems you've experienced, and I'd like to see what I can do to help.

I've contacted you via email to discuss this further; if you could respond at your earliest convenience that would be much appreciated.

Thanks,

Toni
Parcel2Go Customer Services

Hi, I am very sorry for the issues you had with your shipment. We have passed on your feedback to the relevant department for review. Dave

Good morning Lea,

Thanks for your review; I'm so sorry to hear that you have had a negative experience when sending a parcel with us.

I've contacted you via email to discuss this further; if you could respond at your earliest convenience that would be much appreciated.

Thanks,

Han
Parcel2Go Customer Services

Good morning Lea,

Thank you for taking the time to leave your review. I’m sorry to hear about this situation.

I would advise making contact via Live Help via our website, which is available 24/7, where one of our agents will be able to advise further.

https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go

Please refer to the last subheading on the link above. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.

Thanks,

Emily
Parcel2Go Customer Services

Hello Lea

Thank you for your review. I am sorry to hear about the loss of your parcel. Sadly, the reference provided is not a valid P2G order. I have contacted you now, to obtain the correct reference and we can discuss this further.

Thank you,
Faye
Parcel2Go Customer Services

Hello Lea

Thank you for your review. I am sorry to hear about the loss of your parcels. I have forwarded this over to our VIP team and they contact you to discuss this shortly.

Thank you,
Faye
Parcel2Go Customer Services

Good Morning Lea

Thank you for your review. I am sorry to hear about the loss of your parcel. I can see that the delivery attempts failed, due to an access issue at the recipients address. The parcel has been at the depot since then.

I have now fed your review, back to our VIP team and they contact you shortly to discuss this.

Thank you,
Faye
Parcel2Go Customer Services

Hello Lea

Thank you for taking the time to leave your review. I am sorry to hear your experience with us has not been more positive. I have now forwarded your review to our VIP team and they will contact you shortly to discuss this.

Thank you,
Faye
Parcel2Go Customer Services

Good afternoon Lea,

Thank you for taking the time to leave a review. I am very sorry to hear about this situation and apologise for any inconvenience caused surrounding your order.

I've arranged for a callback from your account manager to address the issues you've experienced.

Kind regards,
Naseem
Parcel2Go Customer Services

Good evening Lea,
Thank you for taking the time to leave your review. I’m sorry to hear about this situation.

I have arranged a callback from your account manager; please continue to make contact with them, and they’ll do all they can to resolve this matter.

Thanks,
Emily.
Parcel2Go Customer Services

Good morning Lea,
Thank you for leaving a review. I’m sorry to hear about the loss of your parcel.

I have arranged a callback with your account manager now via; please continue to make contact with them, and they’ll do all they can to resolve this matter.

Thanks,
Emily.
Parcel2Go Customer Services

Hello Lea

Thank you for your review. I am sorry to hear about the loss of your parcel. I have raised this with your account manager now and they will contact you shortly.

Thank you,
Faye
Parcel2Go Customer Services

Good afternoon Lea,
Thank you for your review. I’m sorry to hear about the loss of your parcels.

I have arranged a callback for you with your account manager; please continue to make contact with them, and they’ll do all they can to resolve this matter.

Thanks,
Emily.
Parcel2Go Customer Services

Good morning Lea,
Thank you for taking the time to leave your review. I’m sorry to hear about this situation.

I have arranged a callback from your account manager now; please allow a little time for them to make contact, and they’ll do all they can to resolve this matter.

Thanks,
Emily.
Parcel2Go Customer Services

Hello Lea

Thank you for your review. I am sorry to hear about the undelivered parcel. I have reported this back to your account manager and requested they contact you directly. Please be advised they will be in touch soon.

Thank you,
Faye
Parcel2Go Customer Services

Good morning Lea,

Thank you for your review. I’m extremely sorry to hear about the problems you've experienced, and I understand how disappointed you must be.

I've arranged a callback from your account manager, which will be made within the next working day. They will be in touch to discuss this further, and see what can be done to resolve the problems you've experienced.

Thanks,

Steph
Parcel2Go Customer Services

Good Morning Lea,

Thank you for your review, and I'm very sorry to hear your parcel arrived damaged. I assure you such does not reflect our usual high standard of delivery.

I've arranged for a callback from your account manager to address the issues you've experienced.

Kind regards,
Naseem
Parcel2Go Customer Services

Good morning Lea,

Thank you for leaving a review. I am very sorry to hear that your parcel has gone missing.

We have passed this matter over to your account manager and they will be in touch asap.

Apologies again for the inconvenience caused here.
Emily
Parcel2go Customer Services.