Janet S
Janet S, it would have been a 5 star review if you hadn't left off the little matter of the attached file!
cheers any ways
Reply from Octopus Energy
Hi there,
My name is Jonny and I’m one of the Team Leaders at the London HQ. Many thanks for leaving this feedback on Trustpilot -- it’s really useful in helping us improve our processes so we can provide the best customer service possible. We really appreciate all feedback, even if it is negative.
Firstly, I’m really sorry that the file was attached. I have had a look on the account and email and can see that my colleague wasn't clear in what needed to be filled in as it was an online form and not a digital form on the email.
I have reached out to yourself to explain this and direct to the correct area for the form however if there is anything else we can help with please don't hesitate to response to my email and I will be happy to help.
Have a lovely day and stay safe.
Kind regards,
Jonny
