I am writing this review as a final…
I am writing this review as a final attempt to have a serious issue resolved before initiating formal legal and regulatory proceedings. I purchased a home from David Wilson Homes (DWH) two years ago, and the property was sold with a garden that is not only in breach of NHBC standards but is also a significant safety hazard.
The core issues are as follows:
* **Non-Compliant Topsoil**: NHBC guidelines mandate a minimum of 4 inches (100mm) of topsoil. My garden has a fraction of this. This is a clear failure to meet the standards your company is bound by.
* **Hazardous Materials**: The ground is contaminated with construction debris, including sharp objects like nails and broken glass. This has already resulted in injury and makes the garden entirely unsafe and unusable, particularly for a family.
* **Failure to Remediate**: Despite numerous communications and site visits where your own team acknowledged these failings, no corrective action has been taken. The promises of resolution have proven to be empty.
This situation constitutes a breach of the **Consumer Rights Act 2015**, as the garden is not of "satisfactory quality" or "fit for purpose." Furthermore, the presence of hazardous materials is a breach of your duty of care.
Let me be clear: this is not a minor cosmetic issue. It is a fundamental failure to provide what was paid for and a shocking disregard for customer safety. I have been a patient and loyal customer, but my patience has run out.
If DWH does not provide a written commitment and a firm date for the complete replacement of the garden soil to NHBC standards within the next 14 days, I will be escalating this matter. This will include a formal grievance filed with the NHBC and seeking legal counsel to pursue damages for breach of contract and for the costs of private remediation.
I expect a public response and a direct contact to resolve this immediately. Future buyers should be aware of this risk.
Today is 15th October and still I am waiting for DWH to start the remedial work. Imagine the wait time and the frustration the customer has to undergo.
Reply from David Wilson Homes
Good afternoon Dinesh,
I'm very sorry to hear about the issues you’ve described and completely understand your concerns. I’ve escalated this matter straight away to the relevant team so it can be addressed as a priority, and someone will be in direct contact with you to discuss this further.
Kind regards,
Alice from the David Wilson Homes team.
UPDATE
Good morning, Dinesh.
I believe a member of our Customer Care team has been in touch.
Please do not hesitate to contact us if we can offer any further assistance,
Kind wishes,
Isla.
