Only when things do not go to plan the you will see Ryan Air for what they are
A company's reputation can only be truly judged when things go wrong.
In my case one of my children's passports had run out (I know it's my fault + hands up + but in my defense four boisterous children kept my mind occupied until the last minute, so it can happen - in theory) this was before 48hrs of flight, so I thought perhaps I can change dates, they added £540 flat fee on top, which is more than the original flight. I tried to change to a few days, weeks, months later, no difference to the costs incurred. Then I tried different destinations a bit later, so difference. Then I tried to phone to speak to someone, I got some one who just said to look at the breakdown. The cost of charge was 90€ per person, more than original. I thought this is excessive since I am trying to change booking and not demanding a refund or cancellation, surely it has to be proportional to original cost (£400). Now we are not going anywhere period, lost money on apartment plus flight. All because of a rigid, inhuman model of business. Companies like this should be under tighter regulations. I see the point about them loosing money on original booking, however I was willing to pay more for a new flight and had already paid for the original cost, so apart from a minor admin cost they probably would still have made profit and we could have had a holiday. What a shame!!!
August 10, 2019
Unprompted review