When I looked at many laser engravers I…
When I looked at many laser engravers I checked the reviews about customer support. So many reviews mentioned bad customer service and the company's software wasn't usable. I choose xTool because people said that the XCS software was great and it could also run Lightburn. The other thing I noticed was the number of tutorial videos for xtool machines. I purchased their F2Ultra ultimate bundle. I made the best decision because I did need help and the support was amazing. I see others complain about something going wrong and I ask them have you sent support an email? The majority said not yet. Every email question I sent was responded to within a day. I am very happy that I chose xTool. Thank you Shirley for all your help. I will buy from Xtool again.