Orla Murphy

Ease of website and efficiency of delivery .. excellent service I have used this company before and will definitely do so again.. highly recommend

I bought my car from Great Island Motors which I collected 27th Jan 2023. I was assured that the car had a full service and 4 new tyres which I accepted as truth. The first issue was 2 days later the driver window snapped while the window was being lowered and the hassle trying to get this garage to address the issue and get them to return calls or emails. It was something that could have been easily sorted by them but turned it into a very stressful and drawn out process. On the advice of Great Island Motors I brought the car to a local garage to look at the window when they took the door panel off they said the cable had clearly previously snapped and a temporary patch up job had been done with superglue twine and wood, when I told Great Island Motors this their salesman acted like it was a complete surprise. The next thing that happened is more serious as there is a clear safety issue. My car went in for a full service on 22nd December to my local garage and following service they said car required 4 new tyres as a matter of urgency as they were a hazard. I explained that I only had the car since earlier in the year and 4 new tyres were put on it at that stage .. they said not possible as the tyres were Bridgestone which went out of production 10 years ago which is 2 years BEFORE the car was produced .. I would never return to Great Island Motors .. I wish somebody had warned me about this place .. like most people I worked hard to get the money together for my car… my best advice is Proceed With Caution with regards to the accuracy of information from Great Island Motors .. if there was a -1 rating option that’s what I would give Great Island Motors Cobh

The representative from this company Stephen, was exceptionally professional, efficient and thorough… he sorted the issue in my mums house within the agreed time frame. Added to that he was an absolute gentleman, kind and courteous.. based on my experience I would highly recommend this company.

Absolutely appalling customer service. I am now waiting over 5 weeks for a refund of a cleaning fee for a filthy flat I gad the misfortune to rent while in London on business for a week. The flat was so disgusting (loads of photographic evidence) hairs, stains, insects in/on bedding and mattress. Food in fridge they was a month out of date ... dirty floors, rug, window surround, loo. Just manly, this company agreed via email on 7th July last that I would be refunded the cleaning fee only. They then tried to confidence me that they had refunded to my card. However, I pointed out that the part cr card reference was not mine. Today after more than 5 weeks they have said they made the refund to booking.com virtual card. They have not stated whether booking.com are aware of this ... I just know I haven’t received my money... they take so long to send back the most abrupt responses. Would never use them would not recommend them to anybody.