Bike to Work Scheme: Great support from both in-store and customer service teams
I recently purchased a Trek Domane SL6 from the Balfes Bikes Fulham store and had a very positive experience overall. There were a couple of issues with scratches on the frame when I came to collect the bike, but the team were very helpful in resolving this quickly and professionally, which I really appreciated.
Oscar, in particular, was outstanding throughout the whole process. He supported me with a test ride, explained all of my options clearly, set the bike up tubeless, and made sure everything was tailored to my needs. His knowledge and guidance made the decision much easier, and I always felt like my questions and requirements were taken seriously.
Darren from the customer services team was also really helpful in ironing out the issues, keeping me updated and ensuring everything was handled smoothly.
The store can be very busy, so there may be a bit of a wait before being seen, but when you do speak to someone you get excellent, knowledgeable service that really makes a difference.
Overall, I’m very happy with my experience and would definitely recommend Balfes Bikes to anyone looking for expert advice and great customer service when buying a bike.
Reply from Balfe's Bikes
We appreciate you sharing your experience. We're happy to hear that the team resolved the frame issues professionally and quickly. It's great to know that the support and guidance you received made your decision easier and that your questions were taken seriously. We're glad you're happy with your purchase! Kind regards, Balfes Bikes
