Above and beyond
Every time I placed an order with tool station I can normally pick it up within 15 minutes of ordering however this time they didn't have one specific item in stock they did phone me straight away within 5 minutes to let me know that they didn't have it in stock, but they couldn't get it in until tomorrow, and I was willing to wait for the 24 hours the staff are incredibly kind helpful polite, and I would definitely go back again
Reply from Toolstation
We appreciate you taking the time to share your experience. We're glad to hear that our team's kindness and helpfulness made a positive impression, and we're happy you're willing to return. We understand the frustration caused by the out-of-stock item and the delay in fulfilling your order. Kind regards, Alysha
