Flight JU417 operated by Bulgaria Air
Flight JU417 operated by Bulgaria Air on July 15th, which was a wet lease. I had a very disappointing experience with the crew. They were incredibly rude and disrespectful. During boarding, the crew was unwelcoming, did not assist with seating. They did not provide instructions for the emergency exits that by the way we’re not presided as per regulations. Their mood was unpleasant and due to the full cabin they gave impression of being very stressed. No announcements were made, not even from the cockpit. After takeoff, the entire crew was nowhere to be seen. Air Serbia, why would you let these people ruin your reputation and branding?