Theft
Dear Klarna Team,
I am writing to express my deep frustration and disappointment regarding the completely unacceptable situation you have caused.
Despite multiple attempts to pay on time, your payment system was malfunctioning. It was impossible to complete the transaction, and no alternative solution was provided. On top of that, your customer service has been completely unreachable by phone, making matters worse and leaving customers without support.
And yet, you have the audacity to apply a late fee, as if the failure were on my end. Let’s call things by their name — this is theft.
Out of sheer exhaustion and because I refuse to waste more time and energy on this, I will pay the late fee. Not because it’s justified — far from it — but because I choose to enjoy my summer in peace.
Rest assured, however: you have lost a customer. And likely not just one, as I intend to share this experience.
I hope you take a serious look at your practices.
Reply from Klarna
Hi Clemence, we're saddened to hear this regarding your experience and we do want to deeply apologise for this as this is not the standard we set when it comes to customer service and when also making payments. If you are having issues with this in the app, please try making sure that both your device and the app have the latest updates installed and also making sure that you are connected to a strong network via your mobile provider or interner service provider. If the issue still occurs, please reach us via email using this link at https://www.klarna.com/nl/contact-klantenservice/ and someone will respond back to you as soon as possible.
