Stroma used to be so good when they…
Stroma used to be so good when they were green-door/ bbs/ Jhai etc. We are an established architectural firm so can write from sustained experience working with them. I can confirm that they have now got far too large that they rely on a database system with surveyors that log in and out of it and have no accountability. They simply request photos 6 months after projects have been covered up and leave responsibility for these to consultants to furnish them with information. The number of times I have had heart palpitations as a consequence is unfathomable. They have cost my clients extreme stress and extra costs and act with arrogance when confronted. Unless they improve their service they will lose customers. Not that they care they have a lot of government work where they can remain unaccountable.
Reply from Stroma Building Control Ltd
I'm sorry that we were not able to deliver a satisfactory level of service. I would like to try and understand more about how this has happened. To do this, please email bc-complaints@stromabc.com with your project information, and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.
