Have been a dermalogica professional…
Have been a dermalogica professional customer for the past 15 years. Always had a great experience with ordering products and training, but since they have changed their way of ordering on line , it has been a nightmare. Most of their customer service staff, are not trained properly to help and I always end up calling them twice at least to make the payment and get the order released.
But I have given 5 star not for dermalogica but for Amy Willing , who was absolutely fantastic when I called the second time and she was great at assisting me . Thank you Amy . We need more staff like you in customer service.
Reply from Dermalogica
Thank you for sharing your feedback and for being a loyal Dermalogica professional customer for the past 15 years. We’re sorry to hear about the difficulties you’ve experienced.
We truly appreciate your patience and understanding. It’s wonderful to hear that Amy was able to assist you effectively. We’ll make sure to pass on your kind words to her and recognize her excellent service.
Your feedback is invaluable, and we’ll use it to improve our processes and training. If you have any further concerns or need assistance, please don’t hesitate to reach out via customerservice@dermalogica.co.uk.
