Less than 1 star service
If i could give less than 1 star i would. Firstly, i was charged for a warrenty i didnt even want. It was very unclear on the website, that if i cancelled, my call out fee would be more so i was stuck with it. The engineer then shows, who seems to know very little. I told him on arrival i thought the thermostat was the problem but he continued to play around with the oven for an hour, tripping all my fuses multiple times in the mean time. Once he decided it was indeed the thermostat he left in a rush, mumbling somerhing about ordering a thermostat. Once he was gone all my electics then turned off, i didnt really think about it, just turning them all back on but on my return from work the following day, all my electrics where back off.I then rang Go assisst, who said they didnt have electricians to fix my issue so i had to call out an electrician, costing me more money. Then the laughable quote came through, £103 for a £14 thermostat. The warrenty didnt cover the cost as it was only for parts after the initial fix, again not made clear on purchase. I rejected the quote as a new oven was only £159 and i had now paid out £270 and still didnt have a working oven. I am now struggling to get my refund, its a shame because all the staff i have spoken to so far have been lovely, it is the powers that be not authorisihg my refund!! Avoid this company at all costs.
In reply to the companies reply. My house electrics were not tripping before engineers arrival just the kitchen. It's absolutly disgusting you charge a £150 call out charge without actually fixing the problem, iv seen electricians since my experiance, thanks to you I had to i had to have an emergency call out, and they agree the service is shocking and will be telling future customers to avoid you at all costs
Reply from Go Assist
Good afternoon,
I appreciate you taking the time to let us know of your experience with us but I do apologise it is not the best one.
I can see that a member of our customer service team has been looking into this matter for you and have also bee liasing with our engineer about what occured on that visit to make your electrics tip. Our engineer has advised us that you explained to him that the electrics were already tripping in your hgouse prior to our engineers visit so this would not have been something he caused.
He did, however, manage to find the root cause of the issue, and that the thermostat would need to be replaced to fix this issue, but you did not want to continue to pay for the parts.
Due to our findings and our engineer not being the cause of your electrics tripping, and being able to diagnose the issue and what parts were needed, we would be unable to issue a refund.
Kind regards,
Hanna
