Sharon Norris

It took the HO two years to give a response to my complaint against my landlord. Even then the Adjudicator's report was full of errors, yet they've refused a right to review, even though they admit they're errors - which they've passed off as 'simple typos' (which they're not) and despite the fact that there are multiple issues. They've not even followed their own procedures. Beginning to think someone in the HO is protecting my landlord, not least as this is the second time they've mishandled a complaint I've taken to them (they 'lost' my previous case files when they moved offices). It has had real consequences for me as it's prevented me from getting a no win, no fee lawyer to take my case despite ten years of lies and failure to deal with repeated mould issues on the part of my landlord. I think the only way the HO will improve is if people go to the press about them. I can't think of any other organisation on this site that has 94% of reviews that are negative.

I bought a washing machine in the Clearance section of John Lewis in Oxford earlier tonight. It was a complete fiasco!It took 7 members of staff, three tills, me having to go to another floor, to pay, being passed between two sparate members of staff when I finally did manage to pay, one of whom made two attempts before getting the process correct so they had to take payment, then refund it, then take it again. Finally, I was passed back to the previous staff member who managed to put the payment through correctly and take all the relevant details from me - or so I thought. However, on leaving the store I discovered that despite having asked me if wanted any additional services and my asking to have my old machine taken away, they'd not included the additional charge for this!!

I don't really blame the posse of young staff members who repeatedly messed up. They simply hadn't been trained properly, didn't know how to work a particular till, or how to put through payment for a clearance item, or about the relevant guarantee, etc. However, if the company doesn't start investing in its staff, customers will simply stop investing in JL.

I should say that I had a very similar – but worse – experience 8 years ago when buying a cooker from JL's online service. It arrived severely damaged - pretty obvious even from its being unloaded from the van though the delivery man said it must have been damaged before it left the warehouse – so it had to go back. However, despite the fact that I had no cooker at all then and am coeliac so have to cooker everything from scratch, I was told 'Don't worry - you'll get another one in a month'. I vowed never to use their online service again, and haven't, but it seems they've not only not learnt from that, and from all the other people who were complaining about similar experiences with John Lewis online, but the poor customer service has now expanded to cover their face-to-face sales. So the assurance from JL, below, I'm afraid just doesn't wash.

An update on my review of this company from earlier this year.

After putting pressure on me and on Trust Pilot to remove it (fortunately Trust Pilot were happy to keep it here after I proved that my experience was genuine bu submitting my correspondence with Get it Fixed), the company then told me my phone was fixed and that I could collect it any time during working hours on Monday to Friday. So, I travelled all the way to Birmingham today - by car and then train - to pick it up. I emailed them in advance, twice. And guess what?? No one there when I buzzed repeatedly for 5 mins, and no one answering the phone. In total I stayed outside their premises for 10 mins, buzzing and ringing, but, surprise, surprise, no response whatsoever.

I only wish there was a negative grading - a 'minus star' or perhaps more appropriate, a black hole.

Get it Fixed is an accredited repairer for my phone's manufacturer, which is why I put it into them rather than send it off. They've already taken money for most of the cost, plus they cost me petrol, a return train fare and most of all work time.

God only knows when, if ever, I'll get the phone back.

Meanwhile I'll be contacting Trading Standards, and also the manufacturer, to get them investigated and de-accredited.

You have been warned!

Dire service from them. I keep asking them to ring me to arrange when I can pick it up and they've repeatedly ignored this request and keep threatening to destroy my phone if I don't pay them the money for the repair. I've paid part of it and have said I will pay the rest on condition that they get back to me, but, guess what? They've ignored that too. Reporting them to Trading Standards next.

I arrived in Sorrento for the first day of my holiday here earlier today. Jet2 has been great but not happy with the hotel at all. I have an allergy to paint so I was told to let them know about this when I arrived. I did as a jet 2 had advised and told reception about this when I arrived. However they wee not very pleased.

Also, contrary to what the website said, it's the whole hotel that's being painted, not just the 3rd floor.
In fact, they've put me in the 3rd floor - but my room was painted at the start of April, so there's no issue with paint fumes. However, there is with 'fumes' from the loo - it smells like there's a blocked drain somewhere down the line. Plus the room I'm in isn't very clean. The sheets are, but the bathroom mirror isn't and there's dust and fingerprints all over the A/C control, some pubic hair on the floor - which hasn't been swept - and crumbs on the chai

There is also no or at best minimal mobile signal, so I can't call home from my room or from pretty much anywhere in the building except the terrace. room (I've also tried to ring Jet2 Customer Helpline about this, several times, but I can't get through or if I do I get cut off due to bad reception. If I'd known all this before booking, I would have booked elsewhere.

I'd like to move to another room, if possible, at very least.