Keith

The choice of stones made the purchase a more unique experience. We were kept informed during the manufacture of the ring and it was delivered within the timeframe stated. The ring is stunning and my wife is very pleased with the goods. Happy Wife = Happy Hubby.

Products were as described. We ordered garden furniture then later ordered sun beds because of the quality of the first order. We have also passed the company details to family. The delivery was also spot on, very helpful and offered to place it where we wanted it.

Shirts fit well, good value, delivery was timely. I order from Saville Row when I need a quality product.

1 Star - I cannot go lower! I was not notified of delivery, hence 132 slabs were delivered without my acceptance. They were delivered in poor condition; 28 were stained with rust from the nails in the pallets (probably left in standing water), they also had mould, black spot etc which took me 10hrs overall to clean off for use. I received 28 replacement slabs, again with no notice of delivery, 13 of these (10%) were damaged, they had been packed without protection and banded without protection and obviously stacked with little care onto the pallet.
The issue remains extant and unresolved.
This is my first and last experience with this company, my experience may of course be a 'one off', only you can decide if you wish to take the risk of purchasing from this supplier.
As a way to improve - Listen to your customers, do not simply dismiss your customers because you consider this to be the easy path. Management need to step up and engage e.g. Speak to a customer when there is an ongoing issue, do not keep pushing it to the customer service staff. I have requested to speak to Senior Management / CEO on several occasions, but to no effect.
I have offered resolution options, but to no avail, I keep receiving the same dismissive e-mail. Do you 'Risk it' ?????

Best provider I have used for clear up front billing & honesty with regards to tariffs

Used a company called Stonewise to Block Pave a large drive. 10/10 for service and quality from start to finish. Nice personal touch from the company owner Steve who visited regularly, directed the large workforce and continually checked we were content. Also made recommendations to improve the visual effect.

The Rado watch as ordered had a lead time for delivery via the supplier. My enquiry regarding delivery status was answered promptly and the watch delivered as detailed. The free gift, watch winder in my case, was a pleasant surprise, it looks good and keeps the mechanism moving. Overall a great service and quality watch.

Check on an order that I had not received confirmation against. Bethany was very helpful and provided the update I required.

Octopus is an open and honest provider. They are clear with tariffs and provide links to comparison sites should you wish to switch. Annual usage is clearly displayed, hence easy to run comparisons. The only negative is that I have to read the meter monthly, the original smart meters are locked to single source providers, hence it does not work with Octopus as a provider.

Ordered a Pen with the addition of an inscription. Delivered expediently with the quality meeting expectations. I fully expected delays given the current situation impacting many companies. Well done to the Jewel Hut.

Purchased the DKN-EB2400i Exercise Bike. Order arrived on the date / time as agreed. Delivery team willing to place the bike in a location of choice. The equipment did arrive with an incorrect power supply (Europe - not UK), this was quickly resolved. All has been functioning well with no issues and a fast response to the issue with the power supply.