Andrew Wilde

Georgia D handled my switch to a new tariff with Octopus. Very fast response on the 2 occasions when I messaged with enquiries. Couldn't ask for better

problem (hopefully) sorted.
Had an accounting problem that Victoria A seems to have sorted efficiently and helpfully

Had a very positive experience going through the sign up & sales with Tim, who couldn't have been more helpful. Installation took place yesterday - Dan did a fantastic job in overcoming the challenge of finding the elusive ducting and also checking that the promised fibre speed was being provided. Big thanks to both

Excellent service from the Stafford branch (as usual). Swift response to an emergency puncture repair. Will always make them the first choice for work on my vehicle

Took nearly six weeks and endless chasing by me to get a refund. All of the staff seemed willing to help but somehow there didn’t to be any liaison or sense of urgency. Whilst times are difficult they were nowhere near meeting their own target of refunding in 10-14 business days.

Ordered a replacement laptop battery from the parts store in early September. Wanted an original manufacturer part despite the higher cost. Battery was shown as “in stock “ but after placing the order I was given a delivery date of mid- January 2021! An exchange of emails with the parts store advised me that the order was “restricted “ but they hoped to bring the delivery date forward!
Eventually the part arrived 5 weeks after placing the order and works fine. Why show parts are “in stock “ when clearly there are delays to deliveries?

Excellent service from staff at the Stafford store. Keen to help and advise without being pushy. Friendly and willing.

Item delivered on time but experience was very stressful ( caused by delivery team). Would prefer to discuss with Currys directly rather than in the public domain