EQ

E Queenan

United Kingdom

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Review of Parcel Monkey UK


Rated 1 out of 5 stars

AWFUL- Parcelmonkey try ANYTHING to get out of paying insurance for lost parcel!

Parcel containing Christmas present, fully insured, vanished. Parcel Monkey repeatedly refused to pay out insurance cover I took out for the items- and is STILL repeatedly asking for the same documents for the insurance claim (proof of non-receipt of parcel, value of item, proof of sending parcel) even though I sent all these documents over a month ago!! DISGUSTING. The only response I ever had from staff when I question this nonsense is 'we will get back to you' which they NEVER do. Do not use this service- they do not care about your post and have no intention of paying out the legally obliged insurance cover when THEY lose or damage your items.

January 25, 2019
Unprompted review

Reply from Parcel Monkey UK

Dear Customer.

Thank you for taking the time to leave a review.

On behalf of the courier, we apologise for the loss of your parcel. I have looked at your order and can see that you have not opened a support ticket on your account. Please kindly do so and title it 'FAO Manager'. Our team will be able to review this and provide a solution for you.

Kind regards,
Jack