CU

Customer

United Kingdom

Reviews

Review of Cultivar greenhouses

Rated 5 out of 5 stars

Accoya Plant House…

I recently had my Accoya Plant House installed. I hadn’t seen one in the flesh but it’s exceeded my expectations. Dave and Tom arrived promptly, were both very friendly and in just over a day they’d installed the greenhouse and handed over the keys. Service has been great throughout, it’s early days but I wouldn’t hesitate to recommend Cultivar. I’m looking forward to many years of use.

February 3, 2025
Unprompted review

Reply from Cultivar greenhouses

Thank you for taking the time to review your new greenhouse and experience with cultivar. Reviews like this should provide some reassurance to new anyone who doesn’t get the chance to see one of our greenhouses before purchasing. Quality and service are the cornerstones of our business. I have no doubt you’ll enjoy your new greenhouse for years to come.

Review of Tide

Rated 1 out of 5 stars

Avoid

Avoid! Opening the account was straightforward and the app is clean and simple. However once funds for the business were deposited and I made payments out I was asked to justify all spending. Fine in principle, a little invasive and I’ve not experienced this with the other business bank I use but I uploaded all invoices and evidence of source of funds. At this point comms from Tide ceased, my funds are tied up in their system, invoices are mounting and I can’t remedy this. No response for 10 days, log a formal complaint and they give themselves 3, then 15 days to resolve. Its shambolic. Their use of bits to field questions, complaints etc is infuriating. Zero customer service. If you value your sanity look elsewhere. Running a small business is stressful enough without having to stress about hard earned money being held in the ether by a start up bank that values bots over service. Genuinely concerned as to whether I will get this resolved.

June 19, 2024
Unprompted review

Reply from Tide

Hi there, thank you for taking the time to leave your review on Trustpilot. We regret to hear that you have encountered such a situation with your payments and also we regret to see that you are disatisfied with the communication from our end.

Paused payments are rare and they happen only to protect the security of our members, and to comply with industry regulations such as the FCA.

In regard to the information asked, please note that due to internal processes and regulations such information can be asked from time to time. If your case is with a specialized team, delays may occur due to different specifics of member-encountered difficulties.
While our Complaints team aims to close formal complaints within 3 days, this isn't always feasible. Which is why, as a regulated entity they strive to provide final responses to complaints within 15 days.

In some circumstances, where key information is missing, we're at liberty to extend this time frame to 35 days. These time frames are set by our regulator, the Financial Conduct Authority.

They can be checked here: https://www.handbook.fca.org.uk/handbook/DISP/1/6.html.

We would like to make sure your feedback reaches the right department, along with our Complaints team. For that, we've requested some additional details here on Trustpilot. We look forward to hearing from you!

Thank you.

Update: Thank you for providing your details with us. We will now try to locate your case and forward your feedback to the relevant department with utmost priority. Thank you for your patience.

Review of Nu-Heat Underfloor Heating & Renewables

Rated 5 out of 5 stars

Great service

Great service thus far, designs completed in a timely manner and my requests for alterations were taken into account without delay. The drawings issued for my plumber are very clear and simple, I expect installation to go without a hitch.

November 8, 2022
Unprompted review

Reply from Nu-Heat Underfloor Heating & Renewables

Hi, thank you for taking the time to leave a review. We are really pleased to hear that you have been happy with the service you have received. We hope you get to enjoy your underfloor heating soon

Review of Beaver Soil ‘N’ Mulch Limited

Rated 1 out of 5 stars

Dreadful

Dreadful. Misleading information provided on the website about delivery schedule, this is followed up with an automated e-mail after purchase (and beyond the date you initially expected delivery) to say that they are experiencing delays. Over a week after I had been told this would be despatched the order is still not here. Multiple requests for cancellation and refund ignored.

Update: the response to my review is that they have no record of me, this despite me responding directly to their e mails to me about when delivery was meant to be scheduled.

February 23, 2022

Reply from Beaver Soil ‘N’ Mulch Limited

Dear Customer,

Thank you for leaving a review and firstly please accept our apologies for the misunderstanding.

We have no record of you on our system so i have flagged this for more information. please respond and we will resolve this immediately.

BC

Review of Victorian Plumbing

Rated 5 out of 5 stars

Great service

Great service, an item was out of stock but I was helped by Liam Foster who suggested an alternative quickly and efficiently

December 3, 2021
Unprompted review

Reply from Victorian Plumbing

Hello,

Thank you for your recent Trust Pilot review.

I am really glad to hear that you are pleased with the service provided by Liam!

We really do appreciate your feedback, so thank you for taking the time to do this for us.

If you require any further assistance, please do not hesitate to contact myself or our live chat team.

Paige @ VP

Review of Fitted Mirrors & Glass

Review of Fitted Mirrors & Glass