Amazing
Speedy Service. Message to say when being delivered and what time.
We were missing a part and they called in a week later to deliver and fix! Amazing service! Great quality bed too.
December 12, 2023
KP
Kim Plant
United Kingdom
Reviews
Review of VizBeds
Review of Drkal
In love with my teeth because of Dr Kal
I came to see Dr Kal after having a bad experience with composite bonding done elsewhere. I was a little nervous at first but Kal had a plan and told me what we needed to do to get my teeth how I wanted them. The process took a few weeks as the old composite needed removing, my teeth needed whitening, re-straightening with my retainer, new composite fitting and a new retainer made. I really wish I found Dr Kal sooner.
Since having just 2 composite bonds done I get so many comments on my teeth, I recommend Kal to anyone who asks.
Thanks Dr Kal!!!
March 1, 2023
Unprompted review
Review of Heaton House Farm
6 months after we got married here I…
6 months after we got married here I thought it was about time I wrote my review.
What can I say? The girls that helped to organise our wedding couldn't of been anymore helpful, they're amazing at their jobs and the day couldn't of gone anymore perfect for us. From arriving, to the end of the evening everything was exactly how we imagined. A big thank you to Chloe for all she did for us, she's amazing and such a lovely girl and I'm so glad she was our wedding planner.
Sadly, there was a downside to our wedding which has taken 6 months to resolve... A couple of days ago the security guard working the evening of our wedding has finally been arrested.
To cut a long story short, we realised we were missing a couple of cards which after embarrassingly asking all of our guests we found out we were missing 13 cards totaling nearly £1000 inside of them. For a few days after the wedding we were so upset and couldn't believe this had happened to us after paying £10,500 for just the venue hire. You wouldn't expect something like this to happen at such a prestigious venue.
The venue contract a security company, so the blame got pointed at them instead of Heaton House Farm. The security company did finally give us our stolen money back which took nearly 6 weeks, plus £200 but that's only because I emailed and asked for some sort of compensation. We was even offered a stay in a hotel in Manchester, which when reading the poor trip advisor reviews for the hotel I asked for just the £200 as I think he offered us the hotel stay as a joke. The venue never offered us any compensation, no flowers, not even a card to say sorry that this happened at their venue, and I never actually heard from them since they checked the CCTV which was very disappointing and has left me slightly bitter about the place; especially with them putting so much effort in to make our day so special, we expected them to put just as much effort in with the robbery but sadly didn't.
I would like to raise another issue that left me downhearted with the venue too - We originally booked the venue back in 2019 and the price we booked it at for a Saturday in May 2021 was £7,500 but due to covid we was given options to move our wedding date. The venue offered different options but if you wanted to postpone it was only up to a year after the original date to move it to, and also subject to the most up to date venue hire. All the saturdays were already booked and weekdays didn't suit my partners set holidays from work and with originally booking it on a Saturday in spring/summer that's the day we wanted... regretfully we had to pay an extra £3000 for the luxury of wanting it on the next available Saturday of 2022 which alot of venues honored prices to couples whose weddings got moved due to covid. I am aware businesses were impacted due to covid and they had to get their money back somehow. I am self employed myself and sadly lost 9 months worth of income and couldn't claim for any grants, but I didn't charge my clients extra when I did go back to work.
Overall, we spent alot of money here nearly £20,000 with this venue as we used their caterers too. We got robbed because of covid, and robbed because they contract a security company who don't do enough background checks on their employees.
Our day was perfect, but the above issues has taken the shine off this venue for us.
July 15, 2022
Unprompted review
Reply from Heaton House Farm
Hi Kim,
Thank you for your review and feedback.
I am so pleased you had such a wonderful day with us, and that Chloe helped create your perfect wedding. We are so proud to have her as part of our team.
As you say, following your wedding there was a very upsetting and disappointing incident, which in over 24 years of hosting weddings has never happened and was a total shock for us all. After reviewing the CCTV which takes a rather long time due to number of cameras needing to be viewed, and duration of time recorded, as soon as the evidence was discovered, we immediately filed a police report, and let you know instantly about it via phone call that evening. We also alerted the security company who too were proactive at offering you a full reimbursement that same evening, as well as additional compensation. The police told both ourselves and the security not to release the funds until they were further along in the investigation, which myself, the security and police communicated to you directly, and I also informed you later on of the update from the police when they said it was OK for them to release the funds, and the date of payment, which I believe was carried out accurately.
I am very disappointed to read that you felt we didn’t communicate with you after the initial contact. We have emailed and phoned multiple times since the incident, giving you the crime reference number, giving you the security company direct contact details, as well as mine, an update regarding a phone call from the police, an update after giving my witness statement, as well as the police contact details after you had misplaced them. In your replies, you state ‘I would like to thank you for all that you have done for us regarding our missing cards.’ ‘Thanks again for all of your help with our case.’ ‘you've handled my situation very well and that the venue aren't at fault here.’ ‘Thank you for keeping us updated and we would also like to thank you for being so helpful in our situation.’ and ‘Just so you're aware, we haven't got a bad word to say about the venue and everything was absolutely perfect on the day.’ so I am sorry to hear you are now disappointed with how we handled the situation, especially as we did everything we could to be as helpful and quick to respond as possible.
I too would have liked a quicker conclusion instead of waiting 6 months, however, as it was a police investigation, I am sure there is a lot of work they must do behind the scenes, so have not had anything to update you with. We too only received an update from them yesterday alerting us to the same conclusion you received, that the security company was to be reimbursed, as you already had been months ago. I’m sorry you feel that we didn’t put in any effort to help with the investigation, but I can assure you we did, which we informed you about along the way, and the police told us and yourselves (as you confirmed via phone call) that we had been a very proactive business and wished that more businesses were as helpful and quick to respond as we had been.
COVID was a particularly challenging time for our business, a circumstance which we had never been in before, and hope we never have too again! We offered multiple options for postponements, including days and months with a cheaper venue hire. We did also offer a much more cost-effective Saturday during Summer as, like you mention your partners working days offered you little flexibility, but you declined this offer. During the pandemic, each wedding venue offered various options, but the ones we benchmark ourselves with locally offered the same options, or some even did a higher percentage charge when moving dates.
We are thrilled that you had a wonderful time on the day, and wish you both all the best for the future.
Kind regards, Sarah
Review of 365Hosts
5 star service
Brilliant service. So much better than other website services I have used in the past.
All of my clients who have used the website say how great the layout is and how it's much more easy to follow now. The quality is excellent.
Thank you!
January 4, 2019
Unprompted review