Philip Tait

Still waiting for the product to show up!

My latest experience has resulted in my decision never to use SquareTrade again. I purchased a used camcorder from a reputable supplier on eBay I didn't get around to using it until after the eBay protection had expired, but I didn't worry about it because of the ST coverage I purchased. The camcorder stopped working completely after using it for one tape. I submitted a claim to SquareTrade. They initially offered me a refund 15% less than the purchase price of the camcorder. No explanation was given why I could not be reimbursed the full purchase price. I selected the option of having it repaired or replaced. After a week of no further response, I called again, and was told I could either accept the partial refund, or wait even longer for them to come up with a repair or replacement option. I decided to cut my losses and accept the partial refund. In the past, I have added ST coverage to cellphones and tablets I purchased for my department where I work. Never again!