Ricky Suttle

Great service.

I thought I had put the order in twice accidentally, I contacted the form and they replied within a hour.

Also the tool arrive packaged well and the next day for free with this particular price. I think it might be over £100? The tool was £120 and it was free next day delivery, but maybe it’s less than £100? I don’t know.

First time I’ve used this company but won’t be the last.

I’m absolutely disgusted with b and q.

I ordered some mirror sliding wardrobe doors in April. I had them stored and kept in the packaging for 3 months until I got around to building the built in wardrobe that they were going on. I didn’t want to open the pack and risk damaging the doors.

Anyway, I built the wardrobe and when I opened the doors, one of the mirrors was cracked, it was cracked on the inside the glass side, so seemed like it was probably done in the warehouse before packaging. Or who knows when, but it definitely wasn’t me.

I rang b and q up and was pleasantly surprised that the lady on the phone understood my issues and why I kept it packaged and issued a swap and said they would pick up the old and drop off new.

So I waited 3 weeks, had one message a few days after the initial call saying they would let me know when delivery would be, but 3 weeks went by and nothing. I phone them today and was told the order was cancelled and that the delivery wasn’t happening because it was passed their refund window. This was news to me and I hadn’t been told, I was waiting for a delivery, yet the delivery had been cancelled.

Now I have cracked mirror door that I can’t do anything with and a wardrobe with no doors.

I’m absolutely disgusted with them. A company that big being like that, the doors only cost £170, that was a fair bit to me, but to them it’s nothing. Also it’s only one door, they could sell the other one on, as well as the rail and the fittings.

I won’t be using b and q again, I’m so angry with them.

Always decent clothes and at good prices.

Very good customer service.

The products are great too.

Always a great place to get my tools. Usually very cheap and fast delivery.

Great service. Cheapest price on the internet on the hikoki nail gun.

Bought a couple of the ADR147 SS tips. Absolutely love them and they arrived quickly and packaged well. Delivery cost is quite high in this day and age. But it is what it is.

Yeah, I bought the workbench and it is what if is. Wasn't expecting much the price, just something to put in a small shed. Went together in about half hour without any bother. Pretty decent, hard wood top, not thick, but how could it be? 2 vices. Not great but the work. The rack a lot, but even expensive ones do unless you pay twice as much as this whole bench for one vice.

I am pretty happy with it. Don't expect too much, it is cheap but it is decent for the price. Get 4 metal dogs too. Nice little drawer.
One thing I will do is put some braces under the bottom shelf so I can load it up with some heavy boxes, both utilizing space and weighting down the table so it doesn't move. It has a but of weight, but not enough to use any hand tools on without it moving. A bit of weight will help. I may also just screw it to the floor.

Great site. Cheapest I've seen for the brands of tools I use. And great service always.

I've been using them for just under a year now, not sure exactly how long. Wish I'd found them sooner.

I've only just used ITS for the last couple of weeks, had never heard of it and so far it's been very good service. Free next day delivery over 100 (I believe) also I ordered late on a Thursday and expected to get the order on the monday but it came Saturday, so that was a bonus. I only use makita tools, not only because I'm a fan boy but because I have plenty of batteries and don't want to have to get others and more chargers from other brands. And the makita tools are quite cheap, they have a price promise too, but I doubt you would find anywhere cheaper, I haven't.

I definitely recommend these guys, like I say, I'd never heard of them, I used to get my tools from power tool world, which is pretty decent too but found ITS to be slightly cheaper. And the build a set feature is pretty good.

5 stars from me, no issues as yet.

What can I say, tools for pretty cheap and delivered fast. Would recommend.

Mostly good items. Had some bad ones but the price is very good.

Very quick delivery, and product arrived in great condition, packaged well, and as advertised.
Also, the customer service was fantastic, got back to me instantly when I thought there was a problem, turned out I was worrying about nothing, but was only the customer service that let me know it was fine, and even if it wasn't that they would sort it out
5 stars for me.

Thanks

Ricky Suttle