MA

Malcolm

United Kingdom

Reviews

Review of holidaycottages.co.uk

Review of Bensons For Beds

Rated 5 out of 5 stars

Ben gave great advice

Ben gave great advice, listen to our needs and didn’t just try to sell us the most expensive mattress.

August 11, 2025

Reply from Bensons For Beds

Thank you for the positive feedback, we strive to always provide knowledgeable and personalized service to our customers. We're glad you had a great experience, Megan at Customer Care

Review of Jet2holidays

Rated 2 out of 5 stars

Hotel is 3 star not 4star

February 28, 2025

Reply from Jet2holidays

Hi Malcolm,

Thanks for taking the time to leave your review. I'm truly sorry to read there were issues with your hotel. If you would like us to investigate this, kindly send details of the issues you faced, including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course. Thanks again for your review.

Kind regards

Paul Burton

Customer Service Executive

Review of www.lockandkey.co.uk

Review of Pure Planet

Rated 3 out of 5 stars

I switched supplier to Pure Plant from…

I switched supplier to Pure Plant from my old supplier the monthly premium was less then my old standing debit since transferring I have now been informed that my debit will be more than my old suppliers! Not impressed with Pure Planets costs! Thinking of going back to my original supplier. No explanation give as to why the cost has increased.

October 15, 2019
Unprompted review

Reply from Pure Planet

Hi Malcolm,

Thanks for speaking with me over the phone.

I'm glad we could go through the split payment system we have which tries to ensure that our members are not in a high debit or credit throughout the year. With this system, it is clear that you will be paying less then your previous supplier.

If your usage is lower then anticipated then we'll review your account and lower your payments.

Thanks, Leon @ Pure Planet.

Review of Legal & General

Rated 1 out of 5 stars

Company not interested in clients…

Company not interested in clients requirements. Very disappointed with the service and customer care. Increase in premium excess no explanation as to why, when no claims have been made against the policy for several years. Also when trying to cancel policy hanging on phone for around thirty minutes. Until I received the latest renewal premium and experienced the poor service I was ready to renew this insurance.

November 30, 2018
Unprompted review

Reply from Legal & General

I'm sorry to hear this. Please email your details to gisocialmedia@landg.com and we can look into this for you. Thanks