United Kingdom
Review of GivEnergy
My battery keeps switching itself off so I have to constantly monitor it to check if it needs to be manually switched back on.
I tried phoning & emailing (no joy) and WhatsApp (eventually got a response and hopefully a resolution to my problem).
Review of mountainboot.co.uk
What a fabulous service. My 3.5 year old Scarpa GTX leather boots had developed a leak in one boot and I was about to throw them out and buy some new ones. My wife suggested that it may be worth contacting the manufacturer about them. I did so and they asked me to return them FOC. As I was cleaning them for return I found a hole in the sole of one boot that was obviously the cause of the leak. I reported this but they still wanted to have a look at them.
About a week or so later I received a brand new pair of boots in the post.
Review of Mains Gas Ltd
I needed to get valves fitted to some radiators and as Mains Gas had very good reviews on both Google Maps and Trustpilot, I asked for a price. I couldn't believe it when the quotation sent was £900! Suffice to say I went elsewhere and had the job done for a fraction of the price.
I didn't request a powerflush and I made it clear that we already had the radiator valves and they just needed fitting.
Reply from Mains Gas Ltd
Hi Paul, I’m so sorry that you felt the need to write a bad review. We did try contacting you on a couple of occasions to no avail, to let you know that the power flush had been missed off the quotation. I have listened back to the telephone conversation you had with the lady in the office. The quotation was an estimated cost for a full power flush of your central heating, including adding inhibitor and cleanser and the replacement of thermostatic radiator valves, we hadn’t attended the property to give you a fixed price and this was a quotation completed over the phone. The quotation also included vat. We have over 54 amazing reviews on here from very happy customers, it’s just a shame you felt the need to share this instead of talking to us. If you would like to call the office to discuss in further detail, we are open 6 days a week. We wish you all the very best in the future. Kindest regards Mains Gas
Review of John Lewis
We spend thousands of pounds every year with JL. They are our first port of call when we are shopping for new items. We're in the process of moving my ageing in-laws from 3 hours away to be much closer. We've had the new house redecorated and are buying lots of new furniture. On Thursday JL delivered a new bed and mattress. The delivery team were late which caused me to be late for my evening appointment. They assembled the bed but left the mattress wrapped in plastic. When I queried this they said this was normal. I didn't query it as I was late for my evening out. Today I unwrapped the mattress and found it to be obviously a used item. It had an oily smear on one part and what appeared to be a blood stain on another section. It's too late to have it replaced as my in-laws arrive in two days. It is appalling that any company could send out a mattress that is supposedly new in this condition.
Reply from John Lewis
Good evening, Paul. Thanks for taking the time to share this with us. I'm terribly sorry to hear about the poor experience you've had so far. I can completely understand how frustrating this must be! I'd like to get this complaint looked into and resolved for you as this really isn't good enough at all. Can you please send us an email to tell.us.more@johnlewis.co.uk with your order number, first line of billing address and postcode so this can be investigated and we can discuss in greater depth? Thanks. ^Amy
Review of Meaco (U.K.) Limited
We have a DD8 Junior dehumidifier that has developed a fault within the warranty period. Meaco customer services have offered to repair the unit but they are demanding a £25 payment in advance despite agreeing that it's under warranty.
Reply from Meaco (U.K.) Limited
Thank you for sharing your feedback regarding the service fee for your leaking DD8 Junior dehumidifier.
In most cases, the leaks we encounter are caused by issues outlined in clause 10, which often do not fall under the warranty coverage. However, we also want to highlight that, if the fault is found to be mechanical and not due to user error, the £25 service fee will be refunded.
We hope this explanation clears up any confusion, and we’re more than happy to assist with the next steps in resolving the issue with your dehumidifier.
Review of OVO
I changed supplier in July but we are still in credit with ovo and they make it very difficult to make contact in order to get a refund. I'm currently in a 40 minute "live chat" with them and I've got nowhere.
Reply from OVO
I'm sorry to hear about your experience Paul.
I've sent you a request for some further details. Please get back to us when you can so we can get this sorted for you.
Thanks,
Kirsten
Review of Stagecoachbus
What an appalling company. You check their website and download the app to plan a journey, get to the bus stop 10 minutes early and 30 minutes later it doesn't show up. The next bus was 90 minutes later and the driver told me that the timetable had changed but not the website or app.
Review of HAWKE
I bought a pair of Hawke binoculars which carry a lifetime warranty.
Unfortunately they were not perfect and needed returning for repairs.
Despite the fact that Hawke agree they were faulty they refuse to refund my expense in returning them
Review of Bolt Removals
We recently moved from Sussex to Wales and did extensive research on the various removal companies out there. It was easy to find glowing reviews of all these companies but many people had reviewed little else. All companies had their fair share of bad reviews except for one, Bolt Removals. The owner Julian was always available when I had any questions that needed answers and they didn't insist on a hefty deposit. The move went very smoothly and despite a 4 hour drive from Cardiff, the team arrived on time to pack our furniture. The team of removal men were polite and very capable and the whole thing went very, very smoothly. I would recommend them wholeheartedly.
Reply from Bolt Removals
Hi Paul,
Thank you very much for your feedback! We will pass this to the team as well!
Best wishes,
Julian & Team
Review of BT
My mother has a BT basic account as she is on benefits and is a low user. I'm trying to upgrade to basic with broadband but it isn't possible to add this online. This means a phone call to BT. At the moment I've spoken to 5 different people at BT who take all my and my mother's security details then put me on hold for 10 minutes before I go through the process again. I've been on the phone now for 37 minutes and I still haven't got any further than when I started.
Review of BT
I signed up for BT Sport in June paying £25 for a month in advance. After several attempts I discovered that I couldn't get BT Sport on my LG smart TV so I rang BT to cancel. Although each time I phoned I was promised a refund, it took 2 months and 8 phone calls before it was refunded.
Review of Outfox Energy
We have only 3 months left on our 12 month contract and over £180.00 in credit with the company. Our direct debit is £62.21 per month. OTM have increased our direct debit to £87.09 for the final 3 months of our contact which is totally unnecessary considering the credit they hold. I have phoned and emailed several times over the last 2 weeks and each time they promise to resolve the situation but do nothing. Avoid this company.
