MG
Mr. Graham James Fullwood
United Kingdom
Reviews
Review of Brew Day
Review of Robert Dyas
Poor communication and customer service
Poor communication and no customer service. Didnt arrive when indicated and had to contact Dyas to get any update.
Article then sent direct by third party. Over a week after receipt I get a false tracking reference. Again.
Would not use again.
April 23, 2025
Unprompted review
Reply from Robert Dyas
Good Morning Graham.
I hope you are having a lovely day so far!
We are very sorry to hear about the difficulties you experienced with the delivery and communication around your recent order. It is disappointing to learn that the tracking information provided was inaccurate and that you had to follow up yourself to receive an update. This is not the level of service we aim to deliver.
Your comments have been shared with both our Customer Care and Fulfilment teams, as well as the third-party supplier involved, to ensure we review what went wrong and take steps to improve our service.
We truly appreciate your feedback, it helps us identify areas where we need to do better. While we regret that your experience did not meet expectations, we hope you might consider shopping with us again in the future.
Have a good day!
Sara - Customer Relations Executive
Robert Dyas
Review of ao.com
Review of Beko UK
Reply from Beko UK
Dear Mr Graham James Fullwood
Thank you for taking the time to reach out and share your experience with us, first hand customer feedback is imperative to improve our services. I would really like to look into this for you, if you could please email reviews@beko.co.uk with your details. Please accept my apologies for the inconvenience caused.
Kind Regards
C.N
Review of Currys
Installation and disposal excellent.
February 9, 2024
Unprompted review
Review of Standard Life UK
Terrible customer service
Have been with Std Life for years. Never had reason to contact them until I wanted my pension cashed in. Took them 6 weeks with no updates or acknowledgement in that time. Complained and got nowhere. Presume they are all 'working from home'.
Dreadful service.
November 11, 2023
Unprompted review
Reply from Standard Life UK
Hi Mr Fullwood. We’re really sorry to hear you’ve not been satisfied with your experience with us. We’ve had a look into this and can see our Complaints team is investigating this for you. I want to assure you we recognise the importance of your query and it will be addressed as quickly as possible. Many thanks for your patience, Nikki at Standard Life
Review of Gtech
Delivery tracking not working from…
Delivery tracking not working from Gtech's own email. Need to use different number, supplied by customer service. So why put it on?
November 8, 2022
Reply from Gtech
Many thanks for your feedback about your recent order. I'm sorry to read of your disappointment with the tracking. Orders with Royal mail could take up to 5-10 working days. Please accept my apologies for any inconvenience caused.. Gastao
Review of Gtech
This was a replacement for our old…
This was a replacement for our old model. Seems harder to push than the old one but maybe that's the newness.
September 3, 2022
Reply from Gtech
Thank you for your review James. Yes, this is likely due to a new brush bar and powerful suction and should ease over time. If you require any assistance please contact our Customer Service team on 01905 345891 or support@gtech.co.uk.. Toni