Anthony Savarese

United States

Reviews

Review of K&N


Rated 1 out of 5 stars

K&N has THE absolute WORST Customer Service/Tech Support

K&N is going to lose more business than they can believe if they persist in ignoring their web site "Contact Us" messages and their tech support emails sent to the email address listed on their web site. I've sent 3 and not a single reply to any of them. And I've been a K&N customer forever. But the forever has come to an end. That's for sure.

The filter I bought, a CM1314 is a cylinder shaped filter for a 2015 Can Am Spyder. The ID of the filter had some excess rubber at the lip of the ID which must have come out of the mold that way. I took 2 photos of the area and then trimmed the excess rubber from the ID using an Exacto knife, as close as possible to where it should have been in the first place. My concern was, because it was on the inside of the filter, is it possible any additional rubber material could come off the ID and be ingested into the engine intake, which could prove disastrous.

All I wanted was K&N's assurance it would not be a problem. So I sent the first message via the "Contact Us" link on their web site. Over a week and no reply. I sent a second and third message to the tech support email address given on their web site TWICE along with the two pictures I took. Again, over a week and no response. Now isn't that terrific customer service? WRONG!

Although the K&N filter is a "lifetime" filter, be assured no matter how good K&N thinks they are, they are not going to get another cent of my money. I've been buying K&N filters for over 30 years. That's it! I'm done with them!

I hope others will read this and take it to heart. There ARE other filters out there without the K&N name attached to them.

August 12, 2024
Unprompted review

Review of Seat Covers Unlimited


Rated 5 out of 5 stars

Great Customer Service

Absolutely great customer service from Jen and Brian. Glad we're doing business with a US company (for a change). It's refreshing to say the least. We look forward to receiving our seat covers. *****

August 20, 2024

Review of Coolparcel.com

Review of Coolparcel.com


Rated 5 out of 5 stars

Great rates, on time delivery

It was easy to obtain a shipping rate and delivery time. Although the package had the required customs documents when UPS picked it up, somehow the customs documents disappeared and I had to generate a new one during the shipment. This is the second time this has happened. Other than that, everything else went smoothly.

February 17, 2023

Review of Coolparcel.com

Review of Pilots HQ


Rated 2 out of 5 stars

A simple $5.09 order for 10 screws.

I placed an order for 10 screws on Jan 26 (a Saturday) with shipping by first class mail. I anticipated this small order would ship the following Monday, Jan. 28. Nope! Didn't ship Monday, Tuesday, Wednesday, Thursday. When I call I was told they don't have the screws on the shelf and are waiting for them to be delivered and hopefully the order will go out today or tomorrow (Thursday or Friday). I asked why didn't the web site indicate these were not in stock and ready to ship? The answer was, the website does say some items may not be in stock. I would think it would be appropriate for Pilot Hq to notify the customer when something was not in stock. I was also told I would receive a shipping notice with the tracking number. That too didn't happen. If I didn't log back into my account, I would have never known the order shipped and what the tracking number was. FWIW, this will definitely be my first and last order with Pilot HQ.

February 4, 2019
Unprompted review

Review of Medicare Solutions