K&N has THE absolute WORST Customer Service/Tech Support
K&N is going to lose more business than they can believe if they persist in ignoring their web site "Contact Us" messages and their tech support emails sent to the email address listed on their web site. I've sent 3 and not a single reply to any of them. And I've been a K&N customer forever. But the forever has come to an end. That's for sure.
The filter I bought, a CM1314 is a cylinder shaped filter for a 2015 Can Am Spyder. The ID of the filter had some excess rubber at the lip of the ID which must have come out of the mold that way. I took 2 photos of the area and then trimmed the excess rubber from the ID using an Exacto knife, as close as possible to where it should have been in the first place. My concern was, because it was on the inside of the filter, is it possible any additional rubber material could come off the ID and be ingested into the engine intake, which could prove disastrous.
All I wanted was K&N's assurance it would not be a problem. So I sent the first message via the "Contact Us" link on their web site. Over a week and no reply. I sent a second and third message to the tech support email address given on their web site TWICE along with the two pictures I took. Again, over a week and no response. Now isn't that terrific customer service? WRONG!
Although the K&N filter is a "lifetime" filter, be assured no matter how good K&N thinks they are, they are not going to get another cent of my money. I've been buying K&N filters for over 30 years. That's it! I'm done with them!
I hope others will read this and take it to heart. There ARE other filters out there without the K&N name attached to them.