Andy Atkinson

Would not deliver to my cottage despite my prior advice about partial restriction - other companies manage without problem. Therefore AO would not take old appliance for recycling. With thousands of other properties like mine in Cornwall (cottage is 150 years old) this is not good enough in 2022.

Very poor service where we had a claim against the English gite owners for the unjustified non-return of the damage deposit. Owners Direct (OD)(Home and Away) didn't want to know claiming it was a matter between us and the gite owners who we then couldn't contact as all contact is only through the OD site. Guess what, the owners refused to answer our online communications. What as nice little Catch 22 racket that is. Left with the choice of suing the owners which seemed a bit much for the £250 involved or claiming through our accidental damage Europ Assist policy - sold through OD! Claim was protracted and required much effort and a very forceful case on our part to eventually persuade settlement. In the end a lovely lady in the complaints department sorted everything out. Bye Bye OD for ever p.s. looks like the offending gite is no longer listed :-)