KA

Kate

United States

Reviews

Review of NuFACE


Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!!

I PURCHASED THE NUFACE TRINITY, WITH TWO ADDITIONAL ATTACHMENTS.
WHEN YOU SPEND THAT KIND OF MONEY, YOU EXPECT QUALITY...AND PRODUCTS THAT WILL LAST.

THEIR WARRANTY IS 2 YEARS.
AFTER THAT, THE ATTACHMENTS START HAVING ISSUES, WHERE THEY DON'T ATTACH TIGHTLY.
THE WRINKLE REDUCER ATTACHMENT CRACKED..... AND WORST OF ALL THE POWER BUTTON STOPPED WORKING


I CALLED AND THEY SAID THERE IS NO WAY TO HAVE THIS DEVICE REPAIRED.
SO YOUR INVESTMENT IS GONE.

HORRIBLE CUSTOMER SERVICE.
HORRIBLE DEVICE.
HORRIBLE COMPANY.

NOT TO MENTION, THEIR PRODUCTS ARE SO EXPENSIVE (EXAMPLE: THE GEL PRIMER THAT YOU NEED TO PUT ON YOUR FACE TO USE THE DEVICE.)

May 1, 2025
Unprompted review

Review of Groupon


Rated 1 out of 5 stars

Buyers Beware!

Groupon allows many crooks and unreputable vendors on their website. I've had problems with Groupon in the past and I wouldn't recommend it to anyone. Occasionally a purchase will go fine, but overall it's a very risky website.

EDITING DUE TO THE (FALSE) REPLY FROM GROUPON.....
Don't waste your time trying to work through things with this customer service that they refer to. It is a joke. Groupon ruined my Christmas trip to NYC.
Here are some examples of how their customer service "assisted" me. (NOT!!)
One of the purchases for a restaurant didn't come through for me to use at check out, so we ended up being out of pocket of Fortune since we weren't able to apply the Groupon! I assumed the Groupon was in my wallet when we ordered from the menu. I paid for that Groupon, and Groupon did not deliver.... But they sure were proficient when it came to charging my credit card! Double whammy!
In addition, I tried to explain to them that purchases were made on my account that I didn't make. They were made on the day that I left NYC! Trying to get Groupon to understand what had transpired was a waste of time. I had several different customer support agents contacting me, and none of them helped me. I had to end up disputing the charges with my credit card company. It was a nightmare! I'll say it again....BUYERS BEWARE!!

December 22, 2023

Reply from Groupon

Hi Kate,

Thanks for reaching out to us. We are sorry for the trouble.

If you'd like to talk to us about the status of your order or your refund, you can always contact our Customer Service Team by visiting www.groupon.com/customer_support .

We can be contacted via Live Chat, email or telephone, details can be found by clicking the link.

Regards,

Vijayaakumar
Groupon Customer Support

Review of BeenVerified.com


Rated 5 out of 5 stars

Great reference

Great reference. Great value. Great customer service. I've used them for over 2 years.

September 5, 2018
Unprompted review