Rutabega

France

Reviews

Review of Wonderbly


Rated 5 out of 5 stars

Multiverse et Bonne nuit sublime

Bonjour, j’ai acheté un livre Bonne Nuit : génial!! Très beau, belle histoire et livre suffisamment court.
J’ai également pris un livre frère et soeur multiverse. (Enfants de 3 et 1 ans)
Donc couverture rigide!! Je ne regrette pas du tout (mise à part le prix) mais si l’on veut que ça dure il vaut mieux!! Notre fille de 3 ans adore !! Commande facile!

August 4, 2022

Reply from Wonderbly

Bonjour,

Et merci de nous avoir laissé votre commentaire sur Trustpilot. :)
Nous sommes heureux que le livre vous ait conquise !

A' bientôt pour de nouvelles aventures,
L'équipe Wonderbly

Review of Owners Direct


Rated 1 out of 5 stars

Quelle honte ! Où est l'Owners Direct d'antan ? (Revenez svp)

Je suis dégoutée ! Des commissions tellement exagérées... des frais cachés, même quand tu paye un abonnement à l'année, en plus des 141€ qu'ils font payer à ton client, voilà quand tu pense enfin recevoir tes sous (résa début mars, l'argent reçu fin juillet), une commission de 65€ a été retirée de mon argent... je le découvre maintenant ! Je suis tellement en colère de leur système de destruction... Se faire l'argent sur notre dos, grosse arnaque pour le client mais surtout les petites entreprises qui essaye tant bien que mal de survivre dans ce monde pourri. Owners Direct était tellement bien il y a 10 ans quand ils se souciait de leurs clients (autant les propriétaires que les locataires), à présent je vous dit bon vent !
Disgraceful ! Where on earth is my money ?! They charge exaggerated commission (paid by the clients who booked 141€) and then extra commission on top for me to pay (out of the blue 65€, just received less money then I was due) : just says commission, didn't know that was going to be taken from my hard earned money... I do not count my hours spent to run my little business... Where did the friendly "Owners direct" website go ? They used to be amazing...
I thought the pay per booking was crazy (the amounts charged and deducted from my price...) but tried the annual fee this year, oh how much do I regret... still get money taken from me every booking, oh and had barely any bookings through their website this year, really does not work, you have to be pay per booking. I am completely outraged by this money making company on our backs... I am so mad right now, booking paid in early March only get the money after people have arrived (nearly August)... Where the hell is the money in the meantime... Why should you have it ??? Do you speculate with it and kill the economy of the planet ? Why shouldn't the client be earning with that money in their bank until it's time or us little business'.

July 31, 2018
Unprompted review

Reply from Owners Direct

Hi there,

We do appreciate your feedback. The service fee is between 5-12% for most bookings and we believe that our fee is competitive based on services and protections we offer travellers. Since we don’t have access to information such as your property ID we are not able to look into the issue with your payments. We will be happy to investigate this for you should you wish to provide us with the above information. We can certainly understand your disappointment with receiving fewer enquiries and we do hear your concerns. If you can contact us our customer support team will be happy to assist you with reviewing your listing quality. Please be advised that the funds are held securely in escrow by our third party payment providers for security reasons.

Review of Vrbo


Rated 1 out of 5 stars

Disgraceful

Disgraceful ! Where on earth is my money ?! They charge exaggerated commission (paid by the clients who booked 141€) and then extra commission on top for me to pay (out of the blue 65€, just received less money then I was due) : just says commission, didn't know that was going to be taken from my hard earned money... I do not count my hours spent to run my little business... Where did the friendly "Owners direct" website go ? They used to be amazing...
I thought the pay per booking was crazy (the amounts charged and deducted from my price...) but tried the annual fee this year, oh how much do I regret... still get money taken from me every booking, oh and had barely any bookings through their website this year, really does not work, you have to be pay per booking. I am completely outraged by this money making company on our backs... I am so mad now, booking paid in early March only get the money after people have arrived (nearly August)... Where the hell is the money in the meantime... Why should you have it ??? Do you speculate with it and kill the economy of the planet ? Why shouldn't the client be earning with that money in their bank until it's time or us little business'.
Je suis dégoutée ! Des commissions tellement exagérées... des frais cachés, même quand tu paye un abonnement à l'année, en plus des 141€ qu'ils font payer à ton client, voilà quand tu pense enfin recevoir tes sous (résa début mars, l'argent reçu fin juillet), une commission de 65€ a été retirée de mon argent... je le découvre maintenant ! Je suis tellement en colère de leur système de destruction... Se faire l'argent sur notre dos, grosse arnaque pour le client mais surtout les petites entreprises qui essaye tant bien que mal de survivre dans ce monde pourri. Je vous dit bon vent !

July 31, 2018
Unprompted review

Reply from Vrbo

Thank you for your feedback. Though HomeAway and its brands offer services such as online payments, we do not process or disburse payments. These services are provided by third-party payment processors, all of which have unique client service agreements which outline payment disbursement timelines, credit card and processing fees, and other important details regarding the service. Prior to enabling online payments, each user must indicate that they have read, understand and agree to these agreements. We recommend that you contact the payment provider who provides your online payment services regarding any issues with processing fees or payment disbursement.

Regarding HomeAway service fees and booking commissions, these amounts are clearly outlined in all quotes, including the final amount which will be payable to an owner or manager. By making payment, travelers agree to pay the service fee. By accepting a booking and payment, partners agree to the amounts outlined in the applicable quote.

HomeAway does not collect booking commission fees for reservations booked with properties with active subscriptions at the time of booking confirmation.