Turned into a terrible hosting
Turned into a terrible hosting. I have two storage servers from them, one of them went down for a week, support team replied after so long time and their response was "You have full root access", you can use Console. Yes, I used console, but nothing would boot up. Then, their support mentioned their node has issues so the server wouldn't boot up. After that, they provided me with a new server.
After few months, another storage server went down, same response, and I am still waiting for my server to go up. Extremely disappointed and stay away from this hosting for anything related to production.
Reply from HostHatch
Hi there, I am sorry to hear that you had a bad experience with us. I took a look at your ticket and would like to clarify the sequence of events.
1. Your server had issues, due to misconfiguration(s) inside the OS that were made by yourself.
2. We offered you a new server, so you could mount the old disk in rescue mode, and move over the data. You refused this, and instead, quite rudely demanded that we fix the issue for you.
3. We clarified that that we provide an unmanaged service, and that you have full access to the server via our out of band console, to resolve any issues that exist.
Please keep in mind that this is an unmanaged service, where we can only assist with issues that are hardware and network related. While we routinely go out of our way to help customers with software/OS related issues as well - being rude to our support staff is not helpful. You will likely have the same problem with any other unmanaged provider (Linode, DO, Vultr, you name it), since no unmanaged provider will take responsibility for issues inside the OS that are created by yourself.
In any case, we wish you all the best, and are sorry that things that did not work out.
