Mark guppy

Purchased my 1st Cordless Stihl (also first purchase of stihl equipment) the stihl HLA86 telescopic hedge trimmer, being a gardener it looked very practical for bigger hedges. Proved to be practical until 12 weeks in, it failed, 08th Aug, bearings and gear assembly plate, after being told parts were on back order and arrival date being moved 3 times, I had to source the parts myself from another stihl dealer in the UK. Stihl customer service is well below expectations, 2 weeks ago complaint logged, yet still no reply. Local dealer has now fixed equipment using parts that I sourced. So, poor quality product, poor after sales and poor customer services. Just hoping it lasts well and beyond the 2 year warranty. Will stick with Echo and put this one in the shed for domestic use.

In reply to Sthil: Thank you for your reply , however 2 weeks late getting back to me, seems to be a pattern. Sourced parts through another dealer and made arrangements myself. Thanks for......um, nothing I suppose.

My daughter has been using or attempting to use this line daily for college since September. A few times a week the crewkerne to exeter line has its timetable delayed, terminated a few stops in or just cancelled. Terrible service particularly for those who commute for education and work.

Money on hold still, despite the shipping shown as delivered. Will not be using paypal for selling in future.

I too have had the misfortune of dealing with kindertons recently. They were quick enough to get the ball rolling after a non fault accident, but oh boy did they get it all wrong. Firstly courtesy car didn't turn up on the day I'd arranged to stay off work, i had numerous times where I had to contact them as the communications and correspondence were appalling. No call backs received as promised several times, formal complaint logged with them which also seems to be going no where. I also had to slap myself and think, who are these guys working for??? Myself? Or the third party? Throughout a non fault claim. Please be aware, and check your insurance quotes for companies that use kindertons.