KC

Good afternoon,

Thank you for your feedback

I'm really sorry to hear you've not had a positive experience with us recently in terms of your billing and customer service interactions- this is not the standard we aim to provide our customers.

It sounds like you managed to resolve the complaint via the ombusdman as they awarded you a resolution offer/ compensation? However if you still need support, please pop me over some more details and I'll do my best to help

Kind Regards,
Olivia🌞

Thank you for sharing your feedback on your Budapest to Prague Adventure. We appreciate you taking the time to provide your thoughts, and we’re sorry to hear that you were left feeling disappointed.

As you know from our previous conversations in January, we conducted a thorough investigation into your concerns, liaising closely with both our Product Manager and Local Partner. We identified areas where our trip notes needed to be clearer, particularly regarding the seasonality of certain experiences. We have reviewed and updated these notes to ensure they provide more detailed and transparent information for future travellers.

Regarding the boat trip, we understand your disappointment. Due to the season, there is only one departure per day, but taking this option would mean missing the guided tour of Vienna. While an alternative route back to Bratislava is available, it does not offer the same boat experience and was not presented as an option. Moving forward, we will include this information in our trip notes so customers can make informed decisions if they wish to arrange this privately.

Additionally, while our trip notes do not specify entry into Château Lednice, we regret that the itinerary was adjusted due to it being fully booked and that this was not effectively communicated.

Once again, we are sorry for any disappointment this caused during your trip, and we truly appreciate your time in sharing your experience.

Hello Karen,

Thanks for sharing your feedback.

We apologise for any inconvenience you have experienced with your recent purchase. However, after reviewing our records, we are unable to locate any correspondence from you using the provided email address or order ID.

To assist you further and resolve the issue at hand, please send an email to us at info@sportandleisure.com and one of our team will be more than happy to assist you.

Kind Regards,
S&L Emily.

Good afternoon,

Thank you for your feedback and if you need anything else, don’t hesitate to reach out to our team on Facebook or Twitter!

Thank you,

Conor

Hello,

Thank you for taking the time to leave a review.

We’re sorry to hear that your item wasn't up to your expectations and would like to
talk to you more about it.

We’ll email you shortly.

Elinor,

Good Afternoon,

I can assure you that customer service is really important to us and I apologise this has been your experience, I'm going to ask a Manager to get in touch with you as I'm keen to get this rectified for you as quickly as possible.

Many Thanks - Jack

Good Afternoon,

Thank you for taking the time to provide feedback on the service you've received, I'm sorry to hear that it has not been the best experience. I'm going to ask a Manager to call you to discuss this further.

Many Thanks - Lizzie

Hi
Thank you for your review Firstly, I would like to sincerely apologise for the recent experience you have had with one of our products. As a company we pride ourselves on high quality products and are disappointed to hear that your Ann Summers item has not met the high standard we guarantee. Please return your item to the following address so your product can be tested and this can be investigated. CUSTOMER SERVICES FREEPOST CN3021 WHYTELEAFE SURREY CR3 0GG When returning your items, please include your receipt and a brief covering note with your name and full address details stating what has happened with your product. If you could please also confirm whether you would like a refund or a replacement/exchange to be processed. Unfortunately, if you no longer have your proof of purchase or do not attach a copy of this alongside your returns you will only be entitled to a refund in the form of gift vouchers to the current selling price of the item at the time of the return or exchange. Please be advised our returns process can take a maximum of 15 working days I strongly recommend you obtain your proof of postage from the post office for your own security reasons. Again, please accept my sincerest apologies for the inconvenience caused. LOVE TEAM AS - JAKE