Sina Sherman

I have left a review here on the 4th of June. I have lined out all the issues I have had with OD when renting a property (Booking reference: HA-JZ7ZSC). I have also stated that my review of the property has not been published and it is still not. 3 weeks after I submitted my review I have received an e-mail that the it can not be published as it includes a customer service related issue and I have to deal with OD direct to sort this one out (the CS issue in my review was that OD stopped answering my e-mails and are in no way helpful - so doesn’t that cat chase its tail here?). I have then had a click to chat conversation with OD on the 21st of June to sort the review issue out so future travellers are allowed to find out the truth about the property but the lady could not help as my problem needs to be handeled by the “relevant” team - which was not her.
She promised me an answer within 48 hours this is now 7 days ago and I still have had no reply (reference number 16540833).
I will keep everyone who is interessted informed here until the issue is solved.

I have booked a holiday appartment through OD and was not satisfied at all. The place I booked was not as advertised. Neither was it as clean as I expected it, nor modern, nor were all the amenities available. Just to name a few of the complaints. In fact we left the place early to stay in a hotel. I have complaint to OD and received an answer with an apologies and confirmation that some of the faults have been repaired / sorted. I have asked for compensation as we have wildely overpaid for what we received. No answer since.
Worse so, 5 days ago I have left a review on the OD website (the same time I left a review on trip advisor which has never been published.

Reservation ID: HA-JZ7ZSC.
I have not received an e-mail about my review - it has just never been published. It was factual and I am certain that it can not be rejected.