Disgusting.
I am utterly disappointed by my experience with this company. Sadly, I had no choice but to use them for my graduation photos, and from start to finish, it has been nothing short of a disgrace. The pricing is extortionate, the options are shockingly restrictive, and the entire process feels deliberately designed to squeeze every last penny from customers.
On the day, we were told we could have a maximum of three photos taken, fine, I accepted that. But when ordering, I discovered I could only get two of those images in the so-called "graduate and family pack." The third image? I couldn’t just add it on, I was forced to buy a completely separate, overpriced pack just for that one photo.
Before ordering, I even phoned to explain exactly what I wanted: a large, a medium, and four smalls of each of the three images.
When my order finally arrived weeks later, I was shocked to find that the “graduate and family pack” didn’t even include small photos for both images-just one. When I had phoned as previously mentioned, at no point did they correct me or mention that what I was asking for was literally impossible under their system. There is no option to purchase additional small photos for multiple images, you can only get a “small pack of four” for 1 image in the graduate and family package . No flexibility.
For the third image, there was no way to get it without paying another £50, and if I wanted digital copies, that’s yet another £20 per image, but only for the ones in the family and graduate pack.
To top it off, the four small images i did receive, they didn't even place in the mounts. I have to cut the images out myself. I would rather not have the photos and get a full refund for the price i paid.
Looking at the reviews, seems they're not bothered as long as they get the money in their back pocket. Such a disappointment after such an achievement.
Reply from Tempest Photography
Hello Jess, thank you for your review.
Tempest Photography appreciates that all graduation ceremonies are a momentous occasion and the photographs should represent the celebration that you felt throughout the day. Therefore I am very sorry to learn that your experience does not reflect this.
So we can raise this further, please can you email your full experience on the day along with image reference numbers to customerservice@htempest.co.uk and we can certainly see if anything can be done to amend this disappointment.
Kind regards, Olly.
