Parcel valuations should be considered for each customer so they don't get ripped off my Government import tax. I do that for every customer
Products/items are fine but don't like the way you value your items on the parcel when shipping and as a regular loyal customer would like you to consider each complete sale for each customer. We are hit hard in Australia when parcels are valued over $1000.00. I did send a couple of emails explaining this to you with no reply until after the parcel was sent, very poor customer service. I was $17.00 over that limit because of your item/s valuation and had to pay an extra $300.00 in GST and other fees. Also paying 15 pounds for a parcel up to 500g is okay but having to pay 35 pounds for just above that weight is way way over the top and unreasonable.
Reply from A1 Sporting Memorabilia
Hi Peter,
Thank you for your feedback.
Import tax is the responsibility of the customer.
Unfortunately we are unable to keep track of all 100+ country international import tax rates that we ship to.
We also refuse to mark down the total price of orders. Invoices are sent electronically to our couriers and we are unable to change the amount stated to avoid legal import tax rates for countries we ship to. This practise is also illegal in the UK.
We suggest you only order the items under the value of the tax threshold in your particular country/state to avoid this issue.
Apologies we cannot be of more assistance in this instance.
Kind regards,
A1 Sporting Memorabilia Support
