Morpheus

Dear Customer Service / BSH Support Team,
We purchased a Neff oven (model N50) on 26/09/2025 and paid an additional fee for next-day delivery. Upon arrival, we found that no power cable was included with the appliance, despite the manufacturer’s manual indicating that one should be supplied.
As these power cables are specific to the appliance in this case, the Neff N50 we contacted BSH customer service. We were advised that a power cable would be sent out. The first cable arrived on 30/09/2025 but turned out to be incorrect, as it did not match the 16A socket on the back of the oven.
After raising the issue again and providing clear photographic evidence including images of the power socket and the product label via email to your MKS address, we were sent the same incorrect cable a second time.
We are now in our third round of communication with your customer service team and are still waiting for the correct cable to be delivered. It has now been over a week since the oven was delivered, and we are unable to use it.
This has been a frustrating experience, especially considering the appliance cost nearly £1,000. We expected better support and service from a brand of this calibre.
Please treat this matter with urgency and ensure the correct power cable for the Neff N50 oven (compatible with the 16A socket) is dispatched without further delay.

I tried "Gut Feel" but it didn't work for me and was a complete waste of money. These powders seem to be more marketing gimmick than a genuine way to enhance metabolism. I wouldn't recommend them.

Our paid games were incomplete, which is misleading and feels like an overcharge for the partial experience. The venue was also very messy and unclean. I would not recommend this place.

I purchased the Elite Tri-Ply Wok and Frying Pan Set, but unfortunately, they didn't last even two years from the date of purchase. The claim of a 25-year guarantee is completely misleading. Despite never using them in the oven, as advertised, the coating has started to peel off or come off in places. I won't be purchasing another ProCook product, as these items are not reliable and could pose a health risk.
Photos are available upon request!

I managed to install the water2 kit, but it was quite a challenge, especially since the fittings didn't match the ones in my kitchen. I had to purchase a reducing connector separately. The advertisement fails to correctly specify which system the kit is compatible with and falsely claims that the installation takes around 10 minutes, which is both inaccurate and misleading. Additionally, once installed, there is a noticeable drop in water pressure, likely due to the internal water flow within the filter.
For reference the order #92264 has been purchased on 26/11/2024.

Misleading,
My order was placed 48hrs ago which was 26/11/2024 and I've opted for VIP shipment however neither they have acknowledged my order nor informed me of further instructions relating the delivery which supposedly be Royal Mail 48HR tracked. No tracking number was provided.
I've cancelled my order and waiting for refund.

Bad experience!
We've booked city break and unfortunately this was a total misleading after we've paid for the trip.
The seats have been given without check-in been done and we didn't have the allowed luggage included.
Won't recommend the service.
Lastminute = Last time you see your money!!

Stay away, this company is a ghost 👻 they will take the order and no customer service there.
Luckily I have PayPal on my side to refund me.

The algorithm is run through AI and you will never have the shot as this is programmed as and when they release winners.
Is another way in sucking money!

Poor customer service, I've asked for a quote prior bringing my car and never received that since.

Outlook recovery service useless.

I've ordered my new Samsung Galaxy S23 Ultra and for £1599 I'm very dissapointed the way Samsung handle these new orders.
Their tracking system is useless not to mention here that their chat team is useless too as they cannot access the information regarding your order.
For this reason I'm canceling my order today as I waited 4weeks and still not been delivered.
Order: UK230304-74542858

Their customer service is unreliable given false information to customers claiming that a newly website is released.
I've had a very bad experience with an order placed 6weeks ago and never received, instead I've received a tracking number which appears to be a reference to a collection rather than a reference as such to track a delivery.
Kathleen one of the managers or owners of the company assured me the prescription has been dispatched however after I've checked with Royal Mail the number provided is not related to a delivery attempt.
I've expected the lenses to have the 1.74 high index and instead these are standard. The 1.74 high index lenses are thinner hence I went for it.
Stay away from The Glasses Company won't recommend it, there are more reliable companies which have a better customer service and bearing in mind when you order eyeware prescription is something we take seriously.

The mic is so rubbish.
The sound from a small speaker around the mic is cracked and very distorted.
No wonder these mic is sold for £1 I won't recommend.

The customer service working alongside WhatsApp service is completely useless.
Cancelled an order before being dispatched and shortly like 4days later received an email saying that my order has been despatched and will be delivered shortly.
I've been exchanging messages through WhatsApp service and the reply isn't assuring for customers that the instructions have been followed. A complete waste of my time.
Now I will have to wait until the item is being delivered then to walk to the shop and ask for a refund.
Are these people in 2022??

Poor quality and we've had issues where the scanners never worked at the World Adventures Chessington.

We've decided not to pay for the service again and will definitely not recommend.

Complete nightmare with my booking.
Customer service most likely located oversees due to overheads cost therefore you would be having the service you paid for.

I would not recommend ever!!

Utterly disappointed with the customer service.
I've tried the other day to purchase a new smartphone S22 Ultra and chosen to trade in however the Note 9 was amongst the list for a while and when decided to go with my purchase the Note 9 wasn't listed anymore perhaps something to do with the AI.
Next day I give a try and surprise the Note 9 is now listed how bizarre!!
Why the customer service couldn't do the purchase to me the other day and have to wait for another day to try the purchase online.

For this I will give only one star for poor customer service.

No wonder why is rated so low.
The website is useless as I cannot go ahead with my purchase.