JI

James Irwin

United Kingdom

Reviews

Review of Expresschemist

Review of interactive investor


Rated 3 out of 5 stars

The humans are AWESOME - Website content needs improving

Matt on the phone just now was AWESOME! As has been every other human I've talked to at II.

But the reason I've had to talk to them is because, either it's not there or it's badly signposted, there is very little information to guide investment dealing dummies like myself about how the Regular Investment portal works, foreign currency dividends, what trading credits are for. How regular investments are traded or not based on balance, etc.

A dummies guide might save a load of calls to the contact centre.

October 16, 2018
Unprompted review

Reply from interactive investor

Thank you James for your feedback today around our staff members - it really does mean a lot. We do have some instructions on our website of how various actions work & we also have our own YouTube channel. If you want to search us on there and have a look at our videos then hopefully you find these useful James. If not, always feel free to give one of us a call where we will be more than willing to assist. Happy investing!

Kind regards
Steven
Customer Contact Manager

Review of interactive investor


Rated 5 out of 5 stars

Amraiz was thoroughly helpful and…

Amraiz was thoroughly helpful and patient during my moment of technical incompetence.

Got me back up and running after several months of investment neglect on my part. Loving the new platform!

May 8, 2018
Unprompted review