How pfando deals with the customer
First i was a customer about 2 years. I payed everything and closed my contract. The conditions are brutal... it is a legal criminal.
But most important after 2 years as a correct customer i have a 1419 bonus points wich i can change for rewards.
I have called customer service about 3 or 4 time end they didn't do nothing. Now they say i can't use them because i don't have a active contract. Why nobody didn't told me that before.
Second one month i have paid my month rate 2 times. For biti problems i have called customer service and they have hanged the phone and nobody answer to my calls anymore.. Thats a legal fraud.
Third... when i have made a contract the manager in Karlsruhe have taken my phone and had write a review with my name here on trustpilot..
Since i can proof everything what i have written i want to know can I ask for a legal help somewhere in Germany?
Like i said i was a correct customer they didn't give me back money which i have paid twice and they have simply hanged the phone when i have asked
