Nova Felton

Am computer useless but have managed to create my own labels and logos on their site pretty easily. Being able to order the labels and either have them printed in house or print yourself is great.

Products ordered arrived as stated. Lovely fragrance oils.

Appalling before and absolutely horrendous since Flogas take over. As repeatedly stated by others an absolute nightmare to get hold of, no replies to e-mails, none of the promised call backs etc etc. At our last fill up the engineer broke our tank and left it leaking, it was during the v cold weather. Both of us had awful colds and too bunged up to smell and as so cold the gas fumes were lying v low. Fortunately another engineer arrived a few days later to replace (yet again) a faulty sensor and saw and smelt the leaked LPG and turned it off, he also sorted out a further engineer to come and replace the valve that had been broken. It took us days to get hold of whoever they are called now, and weeks for them to get back to us. At no point has there been an apology for the breakage or the lost gas or any satisfactory recompense for the lost gas and our money. Their customer service is diabolical at best. We are changing to Avanti who not only answer the phone but charge 50+% less per litre!! Only get one star as no option for the none they deseve. RE RESPONSE TO E-MAIL LPGAS@COUNTRYWIIDE ; WE HAVE THEY DO NOT REPLY!