No announcement to say the coach was stuck on the M4
October 14, 2025
Unprompted review
Reply from National Express
Thank you for leaving us this review.
We're sorry for the delay you encountered on your service. We do all we can to avoid disrupting our customers travel plans and it's disappointing when we are unable to do so. We hope this does not dissuade you from travelling with us again in future.
Fantastic service, everyone I spoke to were very lovely and knowledgeable can’t praise them enough. First time I’ve ever sold a house it was very easy, they talked me through everything. Would recommend in an instant. Nothing was too much trouble. They always call you back very quickly. Worth paying a little bit extra for such an excellent service.
Wanted to buy my goddaughter a £50 voucher, cheapest ones they do are £100 - dreadful, lost a sale but I guess if that’s the cheapest they don’t care !!!
Steer clear, dreadful customer service, READ THE SMALL PRINT!!
September 7, 2024
Unprompted review
Reply from Dancebit
Hi Jennie! I'm sorry to hear about your experience. We aim to provide excellent customer service and transparency. Please contact us at support@dance-bit.com with the subject "Dancebit.Trustpilot," and we will address your concerns promptly. We appreciate your feedback and are here to help resolve any issues.
So sad, staff over stretched, long wait for check in, bad decision on beefeater, struggling to cope with new restaurant, dreadful menu, cheap ingredients, poor service !!! I know it’s cheap but there are standards and I am sure people would be happy to pay more. Still waiting for refund as checked out a day early on a flexible booking as so disappointed
Everything that has been said before DO NOT TOUCH WITH A BARGE POLE. It doesn’t work and even though they say you can get a full refund they are lying!!!! Please please do not buy it. Will do my best to take this further - no words !!!
Clearly do not want to speak to me, have emailed for contact details of MD or CEO twice and have been totally ignored.
Ongoing problem with a useless piece of kit since last July. Now in my garage collecting dust...........dreadful
Would be good to have been given a telephone number to ring to speak to a human
July 24, 2023
Unprompted review
Reply from Subcold
Hello Again,
We are sorry to hear about an issue you've faced with your purchase
Please know that we take all feedback seriously. However, we maintain a firm policy against abusive or threatening messages and do not provide direct contact details of senior management/directors as you requested multiple times.
This protocol is in place to ensure that all customer enquiries are handled efficiently and appropriately through our dedicated customer service department.
Our customer service is maintained by email and the contact for this is sales@subcold.com
I mistakenly bought a voucher for Xbox instead of a Smyths Toy Voucher for 60 pounds, the mistake was realised straight-away within seconds but they wouldn't reverse my transaction. I was told to go away and contact Microsoft to get a refund - that's a joke I can't get hold of anyone and am left with a voucher I cannot use.
Dreadful dreadful customer service, faulty product, they won’t accept my fridge is not working properly, 3 months old. Hard work. I am now expected to pack it up myself to send back !!! They won’t refund as it’s over 30 days old. Disgraceful
UPDATE - contacted sales as requested and they send me a standard response saying to pack the fridge ourselves and arrange for it to be sent back. Meanwhile I am out of pocket with buying packaging as if it gets damaged I’m liable and I am without a fridge - AS I SAID BEFORE DISGRACEFUL CUSTOMER SERVICES - I am at a loss of what to do - no human to speak to either !!!!
November 1, 2023
Reply from Subcold
Dear Jennie,
We are truly sorry to hear about the difficulties you've experienced with your fridge and the frustration you've felt with our customer service. Your satisfaction is incredibly important to us, and we apologise for any inconvenience and stress this situation has caused.
We take reports of faulty products very seriously and always aim to address such concerns promptly and efficiently. However, it seems there may have been a communication issue, as we have not been able to locate your order information or previous contact attempts in our system.
To help us resolve this matter as quickly as possible, we kindly ask that you contact us directly at sales@subcold.com with your order details and a description of the issue with the fridge. This will enable us to verify your order and assess the situation thoroughly to provide the appropriate support and find a resolution.
We understand that packing and sending back a product can be inconvenient, especially when it's not functioning as expected. Please rest assured that we are committed to addressing your concerns and finding a solution that meets your needs.
Once again, we apologise for any disappointment and inconvenience you've experienced. We look forward to hearing from you and resolving this matter
Not much that I can say other than 'Oh dear' if you don't want to waste your time hanging on the phone for hours on end trying to speak to someone, try another insurance company. They ring you at weird times and leave you the wrong number to call back. So frustrating as I have other things to do, like try and work!!!
November 8, 2023
Unprompted review
Reply from Swinton Insurance
Hi Jennie,
Thank you for taking the time to share your feedback with us on Trustpilot.
I am sorry to hear that you have experienced difficulties with getting through to our team and that you were left feeling frustrated. This is not the level of service we aim to provide to our customers, and we apologize for any inconvenience or confusion that may have been caused.
In order to assist you further, please click the following link https://www.swinton.co.uk/contact-us where you can provide further details about your concerns. We will be more than happy to investigate and get back to you as soon as possible.
Once again, apologies for the inconvenience caused.
Extremely misleading information for accidental damage on appliances on policy.
November 3, 2023
Unprompted review
Reply from Domestic & General - UK
Hi Jennie,
I'm very sorry to hear that you were given misleading information. We're keen to resolve this as soon as possible. If there is anything we can do to help, please contact us.
Ordered a product for £224.98 via telephone as website wasn’t working. Product didn’t arrive. Chased up after 10 daysto find they hadn’t sent my product as colleague had input price of £224.90. So for 8p no one called me to inform me of their error, they couldn’t send me the product, I had to ask for a refund and re- order. I offered to pay the 8p to get product but they wouldn’t accept. I have asked for a refund but it still isn’t in my bank. What a joke, their loss !!!
March 24, 2023
Unprompted review
Reply from Ryobi Tools UK
Hello Jennie,
Many thanks for your review.
I am sorry that you are unhappy with your purchasing experience.
If you would like to discuss further, please contact us on uk_ryobi_orders_b2c@tti-emea.com a member of our team will be able to investigate your request and escalate further.
Sorry to hear you feel this way, we would like to discuss this with you, please give us a call on 03303 438 487 or you can use the live chat service available on our website, www.autonetinsurance.co.uk you can also fill in the online complaints form on our website.
To be honest I checked the phone really well and they came back saying there chips on the case. There wasn’t but couldn’t be bothered to have it back. I think they rely on customers not bothering. Disappointed as I am not stupid !!
