Ben Delaney

Microsoft products installed properly. Had trouble with an Adobe product becuase I had other products installed. Got help quickly, and all is well. I only wish they had more products!

After more than eight years with Phonepower, I am giving them up.

1st: Their rates have more than doubled in the past 3-4 years. Almost 50% of the increase is "cost recovery fees" which mean they charge whatever they want because they can.

2nd: Their service has declined to useless -- not absent, but inaccurate, incomplete, and of no value. My OBihai adapter was recently sunsetted, and stopped working abruptly last week. Phonepower provide a code string to insert in the operating parameters, but that killed the second line and made it impossible for me to log into the adapter.

It took more than 8 hours of fighting with the adapter, including internet research, before I was finally able to get it working again.

I am switching hardware and my VOIP provider.

BEWARE: PhonePower is a useless company that will take your money and provide absolutely minimal service.

Good support, which is a good thing, because the online directions are impossible to follow and incomplete. Software setup was challenging. Soft phone software lacks a voicemail player, requiring that you save and then play voicemails -- very awkward and old fashioned.

Not sure if there's anyone better, especially at this bargain price. But i would pay a little more for better software.

BTW, once i got it working, very satisfied with sound quality and consistency.