Not the best experience
On the face of it this company were good. Reasonable cost for a policy. Then I got asked for a copy of my V5C. Never been asked for this. Due to the date on the V5C being slightly different (by about a week) I was charged an unreasonable sum to amend my policy. The date on the V5C was when it was sent, not actually when I bought the car.
I changed my vehicle and when at the garage collecting it I tried to amend my policy….they couldn’t provide me cover for my new car and therefor I had to cancel only to be told I would need to pay a £73 cancellation fee.
I have tried to have this refunded as I feel that being charged because they couldn’t provide a service was unfair but only to be told I won’t be getting a refund, despite the agent agreeing with me that it was unfair.
Not the best customer service.
Reply from 1st CENTRAL Insurance
Hi Brian,
Thank you for your feedback and we're sorry for the experience you've had.
Unfortunately, we can't always insure all customers and cars. So, we're sorry to hear we weren't able to offer you cover for your new car. This is worked out by our underwriters, whose requirements change over time.
We've reached out via Trustpilot to obtain some additional information from you.
Clare
