farah

I have been trying to pay off my loan for almost 3 months. Help to buy has been the absolute worst service. It's very difficult to get through to anyone without being on hold for about an hour.

They keep causing delays in my repayment. They say they emailed me documents but when I said I haven't received them despite them apparently emailing again they wouldn't confirm if they would post them out.

I have a right to my documents and my solicitor can't send a letter of undertaking without those documents so how can I pay off my loan.

I sent complaints which the team upheld however I was advised I'd be refunded the interest charged as it was help to buys delays. I never actually received the refund.

They are now also saying my valuation runs out soon and I might need another. Again this is due to their own delays.

This whole process is so stressful and costing more money.

The process was easy from start to finish. The staff were efficient and friendly and I received the report very quickly

Bear used to have gastro issues and since changing to pure his gut health is so much better. So now I'm not being woken up crazy hours of the night, rolling out of bed to save my carpet... Those days are gone!

Ollie has been absolutely amazing! I had a very hyperactive pomeranian who did not know how to switch off and would put people off from visiting my home!

From the minute Ollie walked I could see he had a natural connection with Bear. Within the first session he showed me that it is possible for my crazy dog to learn to chill!

I have been able to learn that a lot of the behaviours are due to myself not demonstrating leadership and how I can do this going forward.

Though I am not as consistent as I should be Bear has made some amazing changes, he is no longer jumping on my sofas, he is SO much calmer when people visit and a lot more attentive to my commands. I know if I continue to implement what Ollie has taught me Bear will be the happiest doggo!

Highly recommend Ollie and his team, so much so that bear is now attending the daycare where he can continue to thrive!

Thank you Ollie and team.

Excellent quality of products and saves me some money because we go through quinoa like crazy!