Don't bother
Don't bother. Ordered 50ml tom ford oud wood and got sent 30ml then arranging a refund was an absolute nightmare. No phone number and the chat team take about a year getting back to you and aren't able to check if you'd had other conversations with their team members. Honestly not worth it and to top it off this item was just posted on their site but was actually from the allbeauty business - should have just ordered directly from them to be honest!
Regarding your reply, I said the service was f*ing awful. Sorry if that offended you 😂 and yes I did say I’d do a chargeback because you were refusing a refund and sending me around the houses!
Further edit, you provided me with a returns label and it was delivered on the 6th September. I still have received no refund and it’s been 10 days since it was delivered all because of you sending a wrong item!
Reply from Secret Sales
Hi there, thank you for your feedback and we're sorry to hear that you received the wrong item. We’d like to clarify a few points regarding your order.
Secret Sales is a marketplace platform and all items are shipped directly from third party retailers, this is made clear on our site and in our terms.
Our chat team has been experiencing higher than usual volumes recently and we apologise for the wait. We confirmed that we woulod request a pre-paid returns label from the seller, and forward it to you as soon as possible.
We must also note that offensive language and threats of chargebacks do not speed up the process. Our team remained professional throughout and continued to assist you.
We’re sorry that your experience did not meet your expectations on this occasion.
Kind regards,
Secret Sales
Edit: At no point has a refund been refused, we're not sure how you'd be under this impression. You were advised that a returns label needed to be obtained from the seller, and we sent this to you yesterday afternoon via email.
