So Cal Imports is awesome. They usually have everything I need in stock and they ship it quick. Great customer service too. I had 2 addresses on file and they called to confirm the shipping address to make sure I got my parts. I always suggest SCI to everyone.
Placed my order expecting it to be delivered in 5 days since they are on the east coast and I am on the west. Got my parts the next day. Had an issue with a part and they quickly sent out a replacement part which also came the next day. All parts worked perfectly.
August 21, 2024
Reply from Genuine Replacement Parts
Thank you very much for the acknowledgment and five stars. We know that speed and efficiency matter immensely to our customers when they order from us, and we are so happy to have delivered! Our team looks forward to fulfilling your future appliance part needs!
Ordered an e brake button that does not fit even after them calling me to confirm that it fit. Then no reply from support.
May 2, 2022
Reply from So. Cal. Imports
Mr. Mcilmoil,
Thank you for shopping with So. Cal. Imports. Customer satisfaction is of the highest priority at So. Cal. Imports, and we are very sorry to read that you are unhappy with the product you have received.
I’m sorry to see that you are disappointed with our product. You did send in a question about the part, but you submitted the question through our “Ask Andy” section. This question was quickly answered and posted to the forum for all to read. Our company desires to meet each customer's expectations. We honestly thought we had helped you with this item. Due to your response, it seems you did not see the posting, so we are reposting the response for you here: