T MOBILE STOLE MY $$ . .
WHERE do I start? . . if there are negative stars or minuses - yes, put me under both - T Mobile SUCKS! - I signed over from AT& T because they were nickel and diming me, but I guess you pay for what and you'll get - so, for the first month in I had NO service and was charged, with that being said - let's fast forward to buying insurance( via Assurant/ Jump/ Apple Care) - which I have purchased, for the past 5 years - with that said, just a month ago, I signed up into a family plan (for the free Netflix - and to cut the overall cost - by $20.) and one of the customer service reps. (Cianna, from VA - with wkend scheduled between 9:20-8:50 PM) made the transition "seemed" so smooth and thought everything was good - TIL - a few days ago when my phone broke and found out THIS representative took out my insurance and now I have to pay for a whole NEW phone, and speaking with a supervisor (Mica), the only thing she could do, was to offer a $50. credit - so, let's do the math shall we, that's $15. for 5 years = $900. dollars, which customer service rep. Cianna stole from me - it might not be in a stick up in the ghetto but this is the same - and all I'm getting is a $50. credit and having to pay out of pocket for a new phone - PLEASE if someone else knows where and who else to post this to to get this rep to pay for my new phone that would be great!
April 29, 2019
Unprompted review