Manchester1

the two step verification system did not work. i have used the same two step verification for many years and nothing at my end has changed yet they say they are sending verification codes and nothing arrives ( i am getting verification codes from my bank and from other contacts where sms verification is used yet GO DADDY CANNOT FIX IT and subsequently i cannot get into my account they tell me it could be a week before they get back to me. VERY ANGRY AND UNHAPPY CUSTOMER. The reply says you have sent me an email via trust pilot i have had no contact. VERY POOR

This disputed transaction has now been resolved.
Fellows have agreed to refund the charge for my postage. I did have to fight for it however they have done the correct thing so i would like to review my rating to a three star.
What i said previously i stand by.
I have used Fellows previously and thought they were
a business that was fair. However I purchased an item on the timed auction using the bid calculator to get what i thought would be the cost of the item. When i got the invoice there was an additional fee of £25.00 for postage. this made the purchase of the item much less a viable proposition for me . I have seen the responses to postal charges complaints. and i have sent fellows a copy of their own guidance on postage THERE IS NO MENTION OF THE FEE BEING £25.00.

Beware of purchasing any item under £300.00 because they will charge you with the postal fee of £25.00.and for the record my postal fee was not in the original invoice. I asked for an invoice and it was sent. The postage fee amount is shown as £20.83 with VAT of £4.17p when in fact postage does not have a vat charge it is exempt.
I resent paying £25.00 for postage that should cost under £10.00 and was not shown in the calculator. CHANGE THE CALCULATOR to show the fee in future. reviewed and amended 27/1/2025

There was an issue with the download that i contacted them about. they really handled it poorly.
However i managed to resolve the issue without their help and the product i purchased seems now to be working.
Just suggest they up their customer service game

A 4 hour delay for home cover. Why pay fir home cover if your treated like a second class member.The AA suggest they get to customers more often than not within an hour. They took 4 hours not their biggest fan

Very quick service. Dealt with a minor problem without hesitation or fuss. I would highly recomend this company

My order was delivered quickly. It was correct and fitted. I would recommend this company as they were very helpful

Bought and paid for Panasonic microwave on black Friday. It arrived on Tuesday damaged. Returned to shop waiting for the replacement on hold on phone for 55 mins so far. Been spoken too twice but apparently I was put through to wrong department.must be my fault they put me through to wrong department. Phone still not answered so decided to write a review. Whatever you do do not purchase an item and then try and find out when it will be delivered to the shop as you may be 100 by the time they answer the telephone a disgraceful service