SI

SilentScreamsX

United Kingdom

Reviews

Review of Fortrade

Rated 1 out of 5 stars

Avoid

DO NOT register an account with these guys. They will harass you with phone calls CONSTANTLY.
I deleted my account and I still get 3-4 calls a day from them.

March 13, 2025
Unprompted review

Reply from Fortrade

Dear SilentScreamsX,
We appreciate your feedback and sincerely regret any inconvenience you may have experienced. We take these matters seriously, and our team strives to maintain a professional and respectful approach in all communications.

Unfortunately, we are unable to locate your account based on your Trustpilot username. Please reach out to us directly with the details of your registration so we can promptly identify your account and process your request to stop any further calls.

Your satisfaction is important to us, and we would like to resolve this matter as soon as possible.

Best regards,
Fortrade

***UPDATE***

Dear Mr Mapes,

Thank you very much for your reply to our information request.
After checking your account, we have realised that none of the phone calls were answered, but they led to your voicemail. I'm afraid the agent insisted on assisting you, and never with other intentions.

If your account was created by mistake and you don't wish to try the platform, we will proceed by letting the right department know, and we will delete it.

We apologise for the inconvenience and wish you a nice day.

Kind regards,
Fortrade

Review of Animal Friends Insurance

Rated 1 out of 5 stars

Thought I had pet insurance

Thought I had pet insurance. Turns out I just had a company taking my money and planning to weasel out of paying once I asked for any of it back.
Animal Friends will forever be associated with the memory of my Bullmastiffs death and how they made the grieving process 10 times harder by coming up with excuse after excuse to not pay.
Go elsewhere.

June 1, 2022
Unprompted review

Reply from Animal Friends Insurance

Hi,

We're sorry to hear your dog passed away and extend our deepest condolences to you.

To confirm, we assess all claims in line with the Terms and Conditions of the chosen policy, alongside any clinical notes or medical history provided by the vet practice.

Details of what is and is not covered are provided in the policy documents that are sent out at point of purchase and then each renewal after this.

If you would like to discuss your claim outcome further, you can contact our Claims Team either through Live Chat on our website or by calling 0344 557 0300 between 9am - 5pm Monday to Friday.

Warm Wishes,
Emma - Animal Friends Insurance

Review of Swinton Insurance

Rated 1 out of 5 stars

Dishonest and unreliable

4 months and counting since they said they were replacing my phone for me. I've had every excuse from "lost in transit" to "we already delivered it" to "wrong address."
I even upgraded my plan to a more expensive one at their direction so that the value of my phone was definitely covered.

At this point I have to believe that they are just making excuses so they don't have to pay out and stalling until I either give up or cancel my policy, as nobody has such bad luck with delivery services.

February 17, 2020
Unprompted review

Reply from Swinton Insurance

Hi
Thank you for your feedback, we're sorry to hear about your experience. We would like to hear more about your dissatisfaction to help us understand what has happened. We want to put things right for you and learn any lessons that can help improve our service for all of our customers.
Please could you email CustomerAssistanceGroup@swinton.co.uk with details of your complaint and your contact details so that we can assign your case to a member of our Customer Assistance team who will investigate on your behalf.
Thanks again for your review.
Kind Regards,
Swinton Customer Assistance