Awful experience
I’ve had an awful experience with Trade Centre UK, Wednesbury branch.
I spent a whole day there with the intention of looking at the specials on the website. So the sales rep told me, they are posted on there to get people through the door. None were available.
Anyway, the car was for my son and we picked a car that seemed a great deal. Finance was sorted the same day and he drove the car home at around 10pm.
The next morning, we did a quick Look under the bonnet to find the coolant had signs of oil in it. We know this can indicate a serious engine issue. The car was taken back and they agreed to inspect it. Roll on a few visits later and we now assume they accept the car is not fit for sale, however it can take up to 8 weeks for the car to be inspected and a rejection of sale to be agreed! In the meantime, my son has no car and a finance agreement that he has to continue paying in the meantime.
We got all the checklists/MOT, etc to indicate the car had been through a thorough inspection before sale however it clearly wasn’t thorough enough. We’ve been to the after sales a number of times and each time there is literally a queue out the door with people complaining. I don’t understand how they can get it so wrong so much of the time. The after sales line never gets answered in our experience. For us, we just have to wait. For anyone purchasing from them in future, find out as much about the car as you can before you end up like us. We will never step foot in there again.